Open To Work
Carrie Johnson
Bracebridge,ON
Summary
Results-driven professional with extensive experience in supervising cleaning operations. Skilled in staff management and customer-oriented service, dedicated to improving team performance and fostering positive client relationships through effective training and operational oversight.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cleaner Supervisor
Johnson's Cleaning
Bracebridge, ON
10.2019 - Current
- Supervised daily cleaning operations, ensuring adherence to company standards and client specifications.
- Utilized Jobber to create, post, and oversee scheduling, ensuring timely project management and resource allocation.
- Trained and mentored new cleaning staff, enhancing team efficiency and service quality.
- Conducted regular inspections of completed work to maintain high cleanliness standards and identify areas for improvement.
- Developed and implemented training programs on safety protocols and cleaning techniques, improving compliance across the team.
- Managed invoicing and payment posting to ensure accurate financial records.
- Resolved client complaints promptly, fostering positive relationships and ensuring customer satisfaction with services rendered.
Server
Pasta Tree & Smokehouse
Bracebridge, ON
09.2015 - 10.2018
- Managed multiple tables efficiently during peak hours, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Served at catered, private and community events.
- Provided exceptional customer service, ensuring a welcoming dining experience.
Supervisor
Jimmy Guaco's
Peterborough, ON
10.2012 - 09.2015
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Managed inventory control, ensuring optimal stock levels for seamless operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening procedures.
- Oversaw kitchen staff to guarantee adherence to food preparation and sanitation standards.
- Executed preparation and cooking of daily food items using fresh, scratch ingredients.
Education
Kenner Collegiate Vocational Institute
Peterborough, ONSkills
- Employee training
- Staff management
- Workplace safety
- Customer-oriented
- Inventory control and record keeping
- Schedule management
- Team leadership
Languages
English
Full Professional
Certification
- Safe Food Handlers certification
- WHIMIS certification
- First Aid & CPR certification
- Toastmasters Public Speaking certification
Timeline
Cleaner Supervisor
Johnson's Cleaning
10.2019 - Current
Server
Pasta Tree & Smokehouse
09.2015 - 10.2018
Supervisor
Jimmy Guaco's
10.2012 - 09.2015
Kenner Collegiate Vocational Institute