Carrie Hughes
Calgary,Canada
Summary
Results-oriented Account Manager experienced in driving revenue growth and market expansion within telecom industry. Achieved strategic planning and business development objectives through effective relationship building, negotiation skills, and solution selling strategies. Focused on fostering team collaboration to align with organizational goals.
Overview
14
14
years of professional experience
Work History
Canadian New Business Sales Manager
3P Learning
Calgary, AB
07.2025 - Current
- Led sales strategy development for educational products at a global learning company.
- Managed customer relationships, improving client satisfaction and retention.
- Trained and mentored sales team on selling techniques and product knowledge, boosting team capability.
Senior Partnership Manager
3P Learning
Calgary, Alberta
07.2020 - 07.2025
- Cultivated strategic partnerships that enhanced educational solutions and resources, improving access for diverse learners.
- Developed and executed partnership strategies for diverse stakeholder engagement.
- Developed and executed partnership strategies that engaged diverse stakeholders, fostering collaboration and mutual benefit.
- Collaborated with cross-functional teams to align partnership goals with organizational objectives, ensuring cohesive implementation.
Territory Account Manager
Rogers Communications
Calgary, Canada
08.2018 - 07.2020
- Led lead generation and acquired new logos.
- Expanded product line presence in accounts (IOT, mobility, Data Centre, wireline, various custom solutions)
- Maintained and upsold to relationships throughout account life cycle
- Expansion of all product lines into accounts (IOT, mobility, Data Centre, wireline, various custom solutions)
- Maintained relationships and upsold continuously throughout the account life cycle.
- Ensured precise sales funnel and forecasting for effective resource allocation.
- Exceeded key performance indicators through strategic planning and execution.
- Overachievement of KPI's
- Created custom presentations, quotes, account reviews, and responses for RFPs, RFQs, and RFIs
- Facilitated contract negotiations to optimize agreements with stakeholders.
Inside Account Manager
Rogers Communications
Calgary, Canada
02.2016 - 08.2018
- Consistently overachieved on both KPI's and quota
- Managed contract renewals and enterprise life cycle management activities.
- Developed and implemented best practices adopted nationwide, enhancing operational consistency
- Consistently overachieved on both KPIs and quota
- Created and implemented several best practices that were rolled out nationwide
- Collaborated with Account Executives to execute account strategy plans, driving alignment and effectiveness
- Facilitated lead generation efforts to identify potential clients.
- Lead generation
Enterprise Service Delivery (Dedicated Group)
Rogers Communications
Calgary, Canada
11.2012 - 02.2016
- Responsible for day-to-day management of highest value customers
- Worked on a portfolio of clients with over $250K in yearly spend
- Surpassed key performance indicators regularly
- Acted as a liaison between customers and Account Executives.
- Generated leads within existing accounts by identifying upsell opportunities
Education
Foothills Composite High School
Okotoks, ABSkills
- Salesforce
- Sales strategy
- Lead generation
- Effective lead generation
- Account management
- Customer relationship management
- Business development and planning
- Key performance indicators
- Strategic planning
- Strategic thinking
- Cross-functional collaboration
- Microsoft Office Suite
- Time management
- Effective communicator
- Active listener
- Business development and planning
Volunteer Experience
- Founding member of RISE Prairies Chapter - a group focused on inclusion and ensuring that all employees have access to leadership workshops, resources and networking opportunities
- Created several COVID related support options for employees including those who are unable to obtain essentials, birthday parades etc
- Tutoring children on the Autism spectrum (12+ years with the same individual)
References
Both client and employer references are available upon request
Impact Results
- Finished 2019 at 126% of quota
- Acquired several high value accounts with full product penetration
- Demonstrated an unwavering commitment to customer service and satisfaction.
Timeline
Canadian New Business Sales Manager
3P Learning
07.2025 - Current
Senior Partnership Manager
3P Learning
07.2020 - 07.2025
Territory Account Manager
Rogers Communications
08.2018 - 07.2020
Inside Account Manager
Rogers Communications
02.2016 - 08.2018
Enterprise Service Delivery (Dedicated Group)
Rogers Communications
11.2012 - 02.2016
Foothills Composite High School