Carrie Hillman
Langley,BC
Summary
Dynamic Office Manager at Wolfe's Langley Mazda, recognized for enhancing operational efficiency and implementing cost-saving strategies. Expert in customer service and relationship building, I streamlined office processes and developed comprehensive training programs, significantly improving team productivity and morale. Proven ability to manage budgets and oversee administrative functions effectively.
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Office Manager
Wolfe's Langley Mazda
03.2004 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns vi
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
- Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
- Created and maintained financial databases for data entry, tracking and reporting.
- Analyzed and reported on financial data to support business decisions.
- Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
- Developed and maintained system of internal controls to prevent fraud and abuse.
- Developed and maintained strong relationships with financial institutions, securing favorable terms for financing.
- Oversaw payroll processing, ensuring accuracy and timely distribution of employee payments.
- Contributed to successful external audits, preparing all necessary documentation and facilitating auditor inquiries.
- Managed complex tax filings, ensuring accuracy and compliance with changing tax laws.
- Supported financial director with special projects and additional job duties.
- Utilized financial software to prepare consolidated financial statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Associate of Arts - Accounting
Kwantlen Polytechnic University
Surrey04-1992
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Administrative support
- Payroll processing
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Business administration
- Documentation expertise
- Policy and procedure modification
- Banking operations
- Senior leadership support
- MS office
- Decision-making
- Customer relationship management
- Teamwork and collaboration
- Good judgment
- Documentation and reporting
- Professional and courteous
- Team leadership
- Managing operations and efficiency
- Administration and reporting
- Hiring and training
- Task delegation
- Financial management
Accomplishments
- Supervised team of 3 full time and 5 part time staff members.
Languages
English
Native or Bilingual
Interests
- Avid Reader
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- Volunteering
Timeline
Office Manager
Wolfe's Langley Mazda
03.2004 - Current
Associate of Arts - Accounting
Kwantlen Polytechnic University
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