Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Halcovich

Customer Service
San Marcos

Summary

An analytical and results-oriented professional with a robust foundation in client care, operational efficiency, and compassionate service, driven by a lifelong passion for helping others. I bring a proven track record of optimizing complex processes, ensuring quality control, and delivering exceptional support across diverse sectors, including retail, food service, and administrative roles.

My expertise includes:

  • Client-Centered Service: Adept at delivering exceptional customer service, resolving conflicts with empathy, and managing complex interactions to ensure positive outcomes and client satisfaction. My approach is rooted in understanding individual needs and providing compassionate support, directly transferable in assisting customers onsite or remotely.
  • Operational Excellence: Proven ability to streamline procedures, manage high-volume operations, and enhance efficiency. Skilled in meticulous record-keeping, inventory management, and maintaining rigorous standards, ensuring smooth daily operations that benefit both clients and organizations.
  • Administrative & Supportive Care: Experienced in managing diverse administrative functions, providing critical support, and successfully planning events with meticulous attention to detail and strong organizational skills, vital for operations and client interactions.
  • Technical Proficiency & Problem-Solving: Proficient in Microsoft 365 Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, OneNote) and Google Suite. My background showcases strong problem-solving and technical aptitude, essential for efficient data management and communication.

Overview

26
26
years of professional experience
4021
4021
years of post-secondary education

Work History

Key Holder

Shore Front LLC - Subway
07.2024 - 05.2025
  • Led daily operations, including efficient fulfillment of in-store and online orders, ensuring optimal customer satisfaction through consistent service delivery.
  • Streamlined opening/closing procedures and trained new hires as Shift Leader, demonstrating independent operational management and team guidance.
  • Managed cash on POS systems, maintained food preparation standards, and ensured a clean, safe, and organized store environment, directly enhancing customer experience.
  • Developed strong working relationships with staff, fostering a positive and collaborative work environment.

Event Security Officer

Elite - Labor Finders
04.2023 - 09.2023
  • Mitigated conflicts among attendees through diplomacy and conflict resolution skills, maintaining a peaceful atmosphere in high-pressure public settings.
  • Monitored crowd behavior and intervened proactively to prevent altercations, demonstrating keen observation and quick problem-solving.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks, showcasing proactive risk management.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations, crucial for independent decision-making.

Assistant Manager Restaurant

No Onion
03.2023 - 07.2023
  • Oversaw daily operations, encompassing cash management on POS, food preparation standards, and efficient fulfillment of in-store and online orders, directly impacting customer satisfaction.
  • Streamlined opening/closing procedures and trained new hires, demonstrating leadership in operational efficiency and independent task execution.
  • Supervised day-to-day operations to meet performance, quality, and service expectations, ensuring consistent delivery of high standards.

Machine Operator

Hunter Industries - K2 Staffing
03.2023 - 05.2023
  • Successfully operated the 2-D Automated Collection Grid System, improving inventory accuracy and efficiency through meticulous audits and precise data entry.
  • Consistently met productivity targets in pack and pull operations, directly contributing to efficient order fulfillment and customer satisfaction.
  • Managed all shipping and receiving functions, ensuring the accurate and timely flow of goods and maintaining organized records.

Deli Associate

Jersey Mike's Subs
11.2022 - 05.2023
  • Provided exceptional customer service by accurately taking orders, preparing fresh sliced and grilled subs, and ensuring a positive dining experience in a fast-paced environment.
  • Operated Point-of-Sale (POS) system and cash register, accurately processing various payment types and handling cash transactions.
  • Maintained high standards of cleanliness and food safety for all restaurant areas, demonstrating attention to detail and compliance.

Fast Food Crew Member

Carl's Jr. Restaurants LLC
01.2023 - 04.2023
  • Efficiently managed high-volume drive-thru transactions with consistent accuracy, simultaneously fulfilling online and drive-thru orders, and contributing to speed and customer satisfaction.
  • Served as a trusted key holder, responsible for independently closing the store and securing assets, demonstrating reliability and accountability.

Quality Assurance Technician

Spectrum - Adecco Staffing
02.2022 - 06.2022
  • Performed rigorous testing on batches of 30 routers, validating upload performance using a proprietary program, ensuring high-quality product delivery.
  • Contributed to operational efficiency by processing high volumes of routers through diagnostic testing, showcasing attention to detail and process adherence.

Administrative Executive Assistant III

Option One Mortgage Corporation
02.2004 - 06.2007
  • Drove organizational effectiveness by proactively managing diverse administrative functions, including secretarial duties, weekly agendas, and meticulous meeting coordination.
  • Served as a primary point of contact for executive support, expertly managing complex travel logistics, expense reports, and providing personal administrative assistance.
  • Developed and refined impactful presentations for board meetings and key stakeholders, ensuring professional representation and clear delivery of information.

Retail Team Lead

T.J Maxx
04.2002 - 01.2004
  • Led operations for the largest department (Women's Clothing), overseeing comprehensive customer service, visual merchandising, and inventory management to drive sales.
  • Managed full-cycle inventory processes, including stocking and replenishment, to maintain optimal product levels and minimize shrink.
  • Delivered exceptional customer service, actively resolving inquiries and ensuring a positive shopping environment.

Pharmacy Clerk and Purchaser

Independent Health Care Services
08.1999 - 09.2002
  • Pharmacy Purchaser (2001 - 2002): Managed the end-to-end procurement process, collaborating closely with pharmacists to assess needs and strategically place orders, ensuring compliance and cost savings.
  • Pharmacy Clerk (1999 - 2000): Processed and stocked incoming drug orders by accurately checking deliveries against paperwork and updating the QS/1 system, ensuring strict regulatory compliance for medication disposal.

Education

Associate of Arts - AA - Psychology

Barstow Community College

High School Diploma - General Education

Ontario High School

Skills

  • Customer Service
  • Conflict Resolution
  • Client Relations
  • Team Leadership
  • Microsoft 365 Suite
  • Google Suite
  • Record Keeping
  • Problem Solving Skills
  • Analytical Thinking
  • Independent Work
  • Time Management
  • Self-Motivation
  • Adaptability

Timeline

Key Holder

Shore Front LLC - Subway
07.2024 - 05.2025

Event Security Officer

Elite - Labor Finders
04.2023 - 09.2023

Assistant Manager Restaurant

No Onion
03.2023 - 07.2023

Machine Operator

Hunter Industries - K2 Staffing
03.2023 - 05.2023

Fast Food Crew Member

Carl's Jr. Restaurants LLC
01.2023 - 04.2023

Deli Associate

Jersey Mike's Subs
11.2022 - 05.2023

Quality Assurance Technician

Spectrum - Adecco Staffing
02.2022 - 06.2022

Administrative Executive Assistant III

Option One Mortgage Corporation
02.2004 - 06.2007

Retail Team Lead

T.J Maxx
04.2002 - 01.2004

Pharmacy Clerk and Purchaser

Independent Health Care Services
08.1999 - 09.2002

Associate of Arts - AA - Psychology

Barstow Community College

High School Diploma - General Education

Ontario High School
Carrie HalcovichCustomer Service