Carrie Gonzalez
North Hollywood
Summary
Detail-oriented Patient Service Representative with over 10 years of experience in patient scheduling and customer relationship management. Expertise in resolving conflicts, improving patient flow, and ensuring accurate communication between patients and healthcare providers.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Providence Medical Institute Burbank women's Health
Burbank
12.2019 - Current
- Provided exceptional customer service in a fast-paced medical environment.
- Managed patient check-in and check-out processes with focus on efficiency and courtesy.
- Collaborated with team members to streamline patient flow and improve experience.
- Facilitated communication between patients and healthcare providers to enhance information flow.
- Answered patient inquiries regarding services, insurance, and billing procedures.
- Supported patients in scheduling appointments and organizing medical records for better access.
Patient Service Representative
Providence Medical Institute Tarzana primary care
Tarzana
08.2016 - 12.2019
- Scheduled appointments and managed medical records to ensure seamless patient care.
- Answered patient inquiries regarding services, insurance, and billing procedures.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed electronic health record system to ensure accurate patient information.
- Educated patients on office policies and procedures for better service understanding.
- Handled patient check-in and check-out processes efficiently and courteously.
- Collaborated with team members to streamline patient flow and improve experience.
- Answered incoming calls in a professional manner.
- Verified insurance information and collected payments while efficiently scheduling appointments.
Patient Service Representative
Skin and Beauty Center
Northridge
01.2010 - 08.2016
- Facilitated appointment scheduling and management of medical records to enhance patient access to care.
- Answered patient inquiries regarding services, insurance, and billing procedures.
- Coordinated patient-provider communication to improve clarity and patient satisfaction.
- Managed electronic health record system to ensure accurate patient information.
- Provided exceptional customer service in a fast-paced medical environment.
- Informed patients about office policies and procedures to enhance service understanding and compliance.
- Handled patient check-in and check-out processes efficiently and courteously.
- Collaborated with team members to streamline patient flow and improve experience.
Medical Assistant
Dr. Arash Matian
Sherman Oaks
07.2007 - 07.2009
- Supported patients during examinations and procedures, enhancing comfort and safety.
- Prepared medical instruments and equipment for physicians prior to patient visits.
- Recorded patient histories and vital signs accurately in electronic health records.
- Coordinated patient appointments and scheduled follow-up visits to optimize care continuity.
- Educated patients on medication usage and treatment plans, promoting adherence and health maintenance.
- Maintained cleanliness and organization of clinical spaces to comply with health standards.
Education
Medical Assistant - Medical Assistant
Concorde Career College
North Hollywood, CA06-2007
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Electronic health records
- Payment collection
- Customer relationship management
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
- Patient education
Languages
Spanish
Professional
Timeline
Patient Service Representative
Providence Medical Institute Burbank women's Health
12.2019 - Current
Patient Service Representative
Providence Medical Institute Tarzana primary care
08.2016 - 12.2019
Patient Service Representative
Skin and Beauty Center
01.2010 - 08.2016
Medical Assistant
Dr. Arash Matian
07.2007 - 07.2009
Medical Assistant - Medical Assistant
Concorde Career College