Carrie Doiron

• Oversaw daily customer service operations, ensuring smooth and organized processes for rentals and returns.
• Assisted customers with booking reservations, preparing quotes, and providing detailed explanations of rental agreements and policies.
• Delivered comprehensive RV orientations, guiding customers through unit features, safety procedures, and operational use to ensure confidence and satisfaction.
• Acted as the right-hand support for the manager, taking on leadership responsibilities when needed and helping to coordinate team tasks.
• Maintained strong attention to detail in scheduling, documentation, and follow-ups to ensure efficiency and accuracy.
• Provided exceptional customer support by addressing inquiries, resolving issues promptly, and fostering positive client relationships.
• Supported team members through training, mentoring, and ensuring adherence to company standards.

Offering private sessions to help clients teach their dogs puppy basics. basic manners. behavior modification, and aggresssion

• Identified issues, analyzed information and provided solutions to problems.
• Helping clients in between sessions to help achieve their goals.
• In home enrichment services to human reactive dogs
• dog walking services

• Defined, implemented and revised operational policies and guidelines.
• Oversaw day-to-day production activities in accordance with business objectives.
• Monitored and coordinated workflows to optimize resources.
• Helped implement programs safely for staff and dogs
• Onboarded and trained staff in dog handling
• Promoted positive customer experience through day-to-day supervision and management of Paws Pet Pad facility.
• Overseen day to day programs
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Provided clerical support, addressing routine and special requirements.
• Interacted with customers by phone, email or in-person to provide information.
• Prepared meeting rooms and materials and recorded important information.
• Answered multi-line telephone system, provided information and directed calls.
• Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
• Arranged discharges and patient transportations.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
• Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
• Obtained and organized medical records for office visits and scheduled labs.
• Prepared admissions charts and scanned records.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Received and routed laboratory results to correct clinical staff members.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.