Carrie Coleman
Cobden,ON
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments, I utilize strong organizational skills to enhance efficiency and support team operations and goal achievements. Provide track record of effective communication and multitasking to meet diverse administrative needs. Excelling in customer service and data entry, I demonstrate flexibility and time management while fostering positive patient interactions and ensuring confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Administrative Assistant
Conway's Pharmacy
01.2022 - Current
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
ESP & Transition Student Support
RCDSB
09.2021 - 06.2023
- Provided support to students
- Assisted to teach appropriate ways of dealing with anxiety related behaviors
- Monitored challenging behaviors related to transition therefore provided interventions as required
- Organized extracurricular activities to broaden students' exposure to new skills, and experiences
- Supported learning routines
Child Welfare Access Worker
Family & Children's Services
02.2021 - 02.2022
- Provided crisis intervention when necessary, demonstrating empathy and professionalism during challenging situations.
- Worked closely with case managers to ensure seamless coordination of care between multiple individuals in various settings.
- Ability to work with children and clients to achieve positive outcomes with the opportunity to maintain relationships through access visits - either in a parents home or designated visitation facility
- Provided a positive atmosphere where both parents and children or child many connect and interact in a safe, structured environment
Personal Support Worker
Miramichi Lodge
09.2011 - 09.2019
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Trained and coordinated work of new support workers.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Education
College Diploma - Social Service Worker
Algonquin College
Pembroke, ON12-2020
College Diploma - Personal Support Worker
Algonquin College
Pembroke, ON08-2011
Skills
- Customer service
- Data entry
- Time Management
- Flexibility
- Critical Thinking/Problem Solving
- Emotional Intelligence
- Professionalism/Work Ethic
Languages
English
Full Professional
Certification
- Mental Health First Aid
- Positive Space Training
- Sexual Violence Training
- Foundations of Suicide Intervention
Timeline
Pharmacy Administrative Assistant
Conway's Pharmacy
01.2022 - Current
ESP & Transition Student Support
RCDSB
09.2021 - 06.2023
Child Welfare Access Worker
Family & Children's Services
02.2021 - 02.2022
Personal Support Worker
Miramichi Lodge
09.2011 - 09.2019
College Diploma - Social Service Worker
Algonquin College
College Diploma - Personal Support Worker
Algonquin College
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