Carrie Burkholder
Belleville
Summary
Dynamic Investment and Retirement Planner with a proven track record at RBC Royal Bank, excelling in personalized financial strategies and client relationship management. Adept at fostering trust and loyalty while driving business growth through strategic planning. Recognized for enhancing client satisfaction and compliance in a fast-paced environment, leveraging strong communication skills and financial expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Investment and Retirement Planner
RBC Royal Bank
12.2019 - Current
- Provided personalized Financial Planning advice tailored to clients short and long-term goals, risk tolerance, retirement projections and needs.
- Developed and implemented investment strategies using RBC Global Asset Management Mutual Fund portfolios, Fixed Income portfolios and GIC laddering strategies.
- Retirement income planning, including cash flow projections, tax efficiencies, and estate planning.
- Built and maintained strong client relationships, focusing on acquisition of new clients, word of mouth referrals, and proactive leads.
- Educated clients on investment product offerings, retirement savings vehicles (RRSP, TFSA, FHSA and pensions), and risk management assessments.
- Collaborated with center's of influence by maintaining strong collaborative relationships with lawyers, accountants, and insurance agents to provide advice and recommendations for holistic financial planning.
- Monitored and kept up to date on market trends and economic indicators to provide in depth advice and context to client recommendations .
- Ensured compliance with regulatory requirements and internal policies in all financial planing activities, up to date with CIRO learning and active credits.
Financial Advisor
RBC Royal Bank
03.2017 - 12.2019
- Educated clients on financial products, helping them make informed decisions.
- Cultivated strong relationships with clients through regular communication and support.
- Mentored junior advisors, fostering professional growth and enhancing team performance.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Assisted clients with debt management. loans, mortgages, and credit facilities.
Branch Manager
RBC Royal Bank
01.2015 - 03.2017
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Managed staff performance through regular coaching and feedback sessions to enhance team productivity.
- Implemented strategic sales initiatives, driving revenue growth and improving customer engagement.
- Analyzed branch financial reports, identifying trends to optimize budgeting and forecasting processes.
- Fostered a positive work environment, promoting employee engagement and retention through recognition programs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Conducted regular interviews for new employee hires, as well as, conducted job fairs, attracting outside talent.
Skills
- Team leadership, coaching and performance management
- Branch operations (compliance, risk, and efficiencies)
- Strategic planning and business growth execution
- Talent development and training
- Building and maintaining long-term client relationships
- Needs-based financial planning and personalized advice
- Presenting complex financial concepts in a clear, approachable way
- Acquisition and retention of new business, as wells as, growth of existing client base
- Strong community involvement, volunteerism, and connection to local charitable organizations
- Communication and presentation skills
- Adaptability in fast-paced, client focused environments
Certification
- Certified Financial Planner (CFP)
- Professional Financial Planner (PFP)
- Branch Compliance Officer (BCO)
- Qualified associate Financial Planner (QAFP)
- Currently enrolled in the Canadian Securities Course (CSC)
Timeline
Investment and Retirement Planner
RBC Royal Bank
12.2019 - Current
Financial Advisor
RBC Royal Bank
03.2017 - 12.2019
Branch Manager
RBC Royal Bank
01.2015 - 03.2017