Carrie Brown
Hanford
Summary
Dedicated Court Service Clerk with over 26 years of experience in court procedures and customer relationship management. Known for effective communication and problem-solving skills, delivering high-quality service and ensuring compliance while managing case files and scheduling hearings.
Overview
27
27
years of professional experience
Work History
Court Service Clerk
Kings County Superior Court
Hanford
09.1999 - Current
- Processed legal documents for court proceedings and maintained organized records.
- Assisted customers by providing information on court procedures and services.
- Coordinated with court staff to schedule hearings and manage case files.
- Responded to inquiries from the public regarding case status and legal processes.
- Managed payment transactions for court fees and fines accurately.
- Ensured compliance with court policies while handling sensitive information.
- Collaborated with judges and clerks to streamline workflow in the courtroom.
- Trained new service clerks on office protocols and customer service standards.
- Resolved customer complaints promptly and courteously.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Placed inventory orders and restocked office supplies, toiletries and printer paper.
- Verified that all transactions were completed correctly before handing out receipts.
- Assisted customers in selecting products that best fit their needs.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Education
Associate of Arts - Liberal Arts
West Hills College
Lemoore05-1998
Skills
- Court procedures
- Case management
- Compliance adherence
- Document management
- Document control
- Payment transactions
- Cash handling expertise
- Administrative support
- Schedule management
- Client relations
- Filing systems
- Mail sorting
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Employee training
Timeline
Court Service Clerk
Kings County Superior Court
09.1999 - Current
Associate of Arts - Liberal Arts
West Hills College