Carrie Brown
Edmonton
Summary
Dynamic Key Holder at Ace Liquor Discounter with proven expertise in cash handling accuracy and exceptional customer service. Successfully resolved conflicts and enhanced customer satisfaction, fostering loyalty and driving sales. Skilled in training and mentoring staff while maintaining organized store operations and meeting sales quotas.
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder
Ace Liquor Discounter
09.2018 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Highschool -
Victoria School of The Arts
Edmonton, AB06.2013
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Customer service management
- Inventory monitoring
- Sales quotas
- Multitasking and prioritizing
Languages
English
Full Professional
Certification
Proserve- expires August 2029
Timeline
Key Holder
Ace Liquor Discounter
09.2018 - Current
Highschool -
Victoria School of The Arts
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