Summary
Overview
Work History
Education
Skills
Additional Skills
Timeline
Carrie Bissonnette

Carrie Bissonnette

Kingston,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Xplore Inc.
Fredericton, NB
05.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Education

Office Administration - Office Administration General

Saint Lawrence College , Business Administration
06.1995

Skills

  • Customer Service
  • Data Collection
  • Information Security
  • Microsoft Office
  • Office Equipment Proficiency
  • Researching
  • Medical Terminology Knowledge
  • Typing Proficiency
  • Computer Proficiency
  • Spreadsheets
  • Prioritization
  • Documentation
  • Typing [Number] WPM
  • Grammar
  • Inbound and Outbound Calling
  • Filing
  • Proofreading
  • Research
  • Account Updating
  • Creative Problem Solving
  • Multi-Task Management
  • Microsoft Outlook
  • Customer Relationship Management (CRM)
  • Professional Telephone Demeanor
  • Critical Thinking
  • Order Processing
  • Appointment Scheduling
  • Letter and Memo Composition
  • Account Management
  • High-Energy Attitude
  • Microsoft Excel
  • Administrative Support
  • Data Evaluation
  • Order Fulfillment
  • Microsoft PowerPoint
  • Customer Relations
  • Data Entry
  • Clerical Support
  • Call Management
  • Courteous Demeanor
  • Problem-Solving Abilities

Additional Skills

 Customer Service Specialist offering 20-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

 Skills:  

 Credit card payment processing 

 Call center experience 

 Technologically savvy 

 Adaptive team player 

 Inbound and outbound calling 

 Customer relations 

 Microsoft Office

Timeline

Customer Service Representative - Xplore Inc.
05.2021 - Current
Saint Lawrence College - Office Administration, Office Administration General

Similar Profiles

CREATE PROFILE
Carrie Bissonnette