Carrie Bernardo FCIP CRM CAIB
Kitchener,ON
Summary
Collaborative insurance leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Small Business Owner
Fur Babies Pet Care
04.2022 - Current
- Offering professional pet care services: Dog Walking, Drop in Visits, Pet Sitting
- Handle all aspects of the business- sales, customer service, bookkeeping, hiring, training and marketing.
Personal Lines Manager
Lackner McLennan Insurance/BrokerLink
10.2017 - 03.2022
- Lead and develop a high performing team of 25 brokers (retail and VIP) by regularly providing guidance, coaching, instruction, and direction
- Proficient with Epic and aided with transition from SigXP to Epic
- Assist trainer with training and development for staff
- Completion of files audit and phone audits
- Develop, build and enhance relationships with insurance companies ensuring that profitability requirements are exceeded
- Develop workflows to ensure consistency throughout the organization
- Demonstrate a thorough knowledge of personal insurance wordings and products
- Comparison of insurer personal lines products
- Level 5 underwriter for Aviva
- Handle client escalations
- Look for ways to grow the personal lines book of business by various contests for staff
- Analyze detailed reports on regular basis.
Training Specialist
Dalton Timmis Insurance Group
05.2017 - 09.2017
- Develop and conduct training needs assessments of staff and departments that are effective and efficient in identifying training needs
- Worked on Epic broker management system
- Researches, develops and delivers specific competency-based training programs as required for new hires and existing staff
- Organizes and develops or maintains training procedure manuals and guides and course materials
- Monitors and evaluates the quality and effectiveness of the assessment, training and outcomes of courses delivered
- Analyzes training results to effectively create/modify training to meet individual/department needs and goals
- Prepares for and conducts training sessions as required to meet the defined quality assurance standards
- Provides all the proper training to ensure team members are equipped to accomplish their job contribution and defined objectives and at the same time remain cost effective
- Created and implemented a training program for new employees
- Works with management team to identify and address knowledge gaps in workflows, and policies and procedures
- Updating and creating content on the Intranet.
Trainer, Personal Insurance
Cowan Insurance Group
03.2015 - 04.2017
- Oversee and coordinate the training and development of personal lines staff across 8 branches
- Develop and implement workflow procedures
- Monitors and evaluates the quality and effectiveness of the assessment, training and outcomes of courses delivered
- Updating and creating content on the Intranet
- Tracking of RIBO hours for all Personal Lines staff
- Development of Quick Reference Guide for employees
- Complete phone audits
- Demonstrate a thorough knowledge of personal insurance wordings and products
- Assist in the writing of articles for the brokerage website
- Updating of guides and manuals
- Ensure overall compliance around privacy and E & O
- Creation of in-depth training plan for new brokers
- Attending training sessions on a regular basis through Insurers, IBAO, Applied System.
Personal Lines Manager
A.P Reid Insurance
08.2014 - 02.2015
- Contribute to the growth of the branch through new business sales and exceptional customer service
- Focus on higher quality new business to ensure profitability and retention
- Ensure all policies and procedures are known, followed and enforced
- Training staff on a constant basis
- Audit new business applications as required
- Hold regular monthly meetings with staff to ensure communication of procedures, rules, insurer updates, etc
- Manage store budget
- Complete performance appraisals for staff
- Develop, build and enhance relationships with insurance companies ensuring that profitability requirements are exceeded.
Senior Underwriting Analyst/Trainer
Stevenson & Hunt Insurance Brokers
03.2010 - 07.2014
- Ensure underwriting guidelines are followed
- Handling customer issues and complaints
- Handle staffing issues/interviewing
- Assisting with Performance Appraisals
- Ensure company changes are communicated to staff
- Training on new products and procedures
- Analyze reports for profitability
- Maintain excellent relationships with Insurers
- Setup and implemented a training program for new employees
- Underwriting of auto, property, special risk and marine policies.
Personal Lines Underwriter
The Economical Insurance Group
11.2007 - 02.2010
- Underwriting and processing new business
- Underwriting auto, property and watercraft renewals
- Processing endorsements/cancellation/reinstatements
- Corresponding with brokers via email, phone calls, and memo
- Broker visits and training.
Personal Lines Underwriter
ING Insurance Company of Canada
09.2003 - 10.2007
- Processing and underwriting new business
- Property and auto renewals
- Endorsements/cancellations/reinstatements
- Underwriting questionnaires
- Corresponding with brokers via phone, memos and emails
- Able to assess good risks vs
- Bad risks based on company guidelines
- 6 months commercial lines.
Education
Insurance
Canadian Accredited Insurance Broker (CAIB)
Ontario04.2012
Fellowship Chartered Insurance Professional (FCIP) - Insurance And Risk Management
Insurance Institute of Canada
Ontario04.2011
Insurance
Registered Insurance Broker of Ontario (RIBO)
05.2010
Canadian Risk Management (CRM) - Insurance And Risk Management
Insurance Institute of Canada
Ontario04.2010
Chartered Insurance Professional (CIP) - Insurance And Risk Management
Insurance Institute of Canada
Ontario12.2006
Bachelor of Commerce Degree - Duel Degree in Small Business Entrepreneurship & Marketing
Saint Mary’s University
Halifax, NS05.2001
Board Membership
Applied Client Network Greater Ontario Chapter, Secretary & Marketing Specialist, 11/01/18, 2021
Related Courses
- Leadership Development for Technical Professionals
- Train the Trainer
- Essential Management Course
- Teaching the Adult Learner (Insurance Institute)
- Several Human Resource and Development Courses
Languages
English
Full Professional
Timeline
Small Business Owner
Fur Babies Pet Care
04.2022 - Current
Personal Lines Manager
Lackner McLennan Insurance/BrokerLink
10.2017 - 03.2022
Training Specialist
Dalton Timmis Insurance Group
05.2017 - 09.2017
Trainer, Personal Insurance
Cowan Insurance Group
03.2015 - 04.2017
Personal Lines Manager
A.P Reid Insurance
08.2014 - 02.2015
Senior Underwriting Analyst/Trainer
Stevenson & Hunt Insurance Brokers
03.2010 - 07.2014
Personal Lines Underwriter
The Economical Insurance Group
11.2007 - 02.2010
Personal Lines Underwriter
ING Insurance Company of Canada
09.2003 - 10.2007
Insurance
Canadian Accredited Insurance Broker (CAIB)
Fellowship Chartered Insurance Professional (FCIP) - Insurance And Risk Management
Insurance Institute of Canada
Insurance
Registered Insurance Broker of Ontario (RIBO)
Canadian Risk Management (CRM) - Insurance And Risk Management
Insurance Institute of Canada
Chartered Insurance Professional (CIP) - Insurance And Risk Management
Insurance Institute of Canada
Bachelor of Commerce Degree - Duel Degree in Small Business Entrepreneurship & Marketing
Saint Mary’s University
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