Carrie-Anne Nordal

• Directed daily terminal operations, ensuring compliance with safety regulations and efficiency standards.
• Managed staff scheduling and training, fostering a collaborative work environment to enhance productivity.
• Implemented process improvements that streamlined cargo handling procedures, reducing turnaround time.
• Oversaw inventory management systems, optimizing stock levels and reducing excess inventory costs.
• Increased on-time performance with proactive scheduling and efficient workforce deployment.
• Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
• Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
• Improved terminal efficiency by streamlining processes and implementing innovative solutions.
• Oversaw scheduling and dispatching of shipments, optimizing resource allocation and delivery timelines.
• Analyzed performance metrics to identify trends, implementing corrective actions to enhance productivity.

Executed dispatching operations for 80 fleet vehicles, ensuring optimal route management.

Facilitated cross-border clearances by processing necessary documentation efficiently.

Assessed daily logistics needs, modifying routes in response to traffic and weather factors.

Tracked all driving personnel details along with ongoing and completed trips for oversight.

Communicated with customers regarding delays, providing timely tracking updates and solutions.

Maintained meticulous records of all calls in electronic databases for reference.

Recorded all adjustments in the computer tracking system to support operational integrity.

Led investigations into customer complaints, resolving issues to maintain satisfaction.

• Used consultative sales approach to understand and meet customer needs.
• Grew business sales by 40%  through effective cross-selling, exceptional customer service and cold calling.
• Liaised with customers, management and planning team to better understand customer needs and recommend appropriate solutions.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• increased team revenue totals by bringing in more than 39% of total company revenue per Month in new Sales.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• tageted spacif lanes to meet company requirements 
• weekly lane scrubbing and revenu evaluation 
• created And maintained Customer database to ensure all customer information  up to date 
• data entry of all customer orders

• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Interviewed job candidates and made staffing decisions based upon store need, experience .
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Reported to district manager regarding all store and staff issues, financial goals and sales.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

• Utilized and updated spreadsheets to determine customer demographics.
• Planner all us Trucks to meet Customer Needs and Provide On time delivery
• Delt with drivers daily needs
• Entering customer order
• Tracking Company receivables and contacting all overdue Accounts to set up Payment arrangements or to establish claims if needed
• Cold calling potential customers based on region to alleviate company empty Miles and Increase rate per mile

Dealing with All customer Issues , accepting freight and developing customer relastionships

• Ensured timely updates of all driver files for regulatory adherence.
• Entered daily logs to track progress and maintain records.
• Conducted analysis of departmental documents to facilitate proper distribution and organization.