Carrianne Murphy
Durham,ON
Summary
An expert at problem solving and conflict resolution. Patient and professional customer service, focused on providing unsurpassed support to all customers and associates. Conscientious employee with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Focused on surpassing expectations and driving team success.
Overview
15
15
years of professional experience
Work History
House cleaner
Broom Babe Cleaning
03.2010 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping
- Emptied trashcans and transported waste to collection areas
- Delivered quality customer service to address urgent needs and cleaning requests
- Spot-Cleaned stains and repaired scuffs or dings to maintain furniture and walls
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Disinfected and cleaned bathrooms to keep facilities sanitary
- Operated power equipment tools such as back vacuums and carpet cleaners
- Experience in cleaning homes, offices and new builds
- Great attention to detail in all aspects of the job
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Certified Birth Doula/Childbirth Educator
Pickles and Ice Cream Birth Services
06.2010 - 12.2023
- Support women and families through pregnancy, labour, birth and postpartum
- Teaching childbirth education classes
- Required to work under pressure and problem solve with little notice
- Assisted in over 50 successful births and provided post-partum support to families to increase happiness and heath of newborns and mothers
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care
- Met with mothers to design individualized birth plans in terms of health concerns, birthing desires and potential problems
- Enhanced client satisfaction by providing continuous emotional, physical, and informational support during labor and birth.
- Expanded clientele through consistent networking efforts at community events and professional conferences related to maternal health.
- Facilitated stronger bonds between partners during pregnancy with inclusive educational workshops on childbirth preparation.
- Reduced stress for expecting parents by offering comprehensive prenatal consultations and education on childbirth options.
Cashier
Walmart
11.2013 - 05.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Waitress / Bartender
Noah's Inn
02.2011 - 10.2012
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained composure during stressful situations
- Responsible for working long hours with little to no supervision during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certified Childbirth Educator & Birth Doula - Childbirth And Early Postpartum
Doula Canada
04.2015
Certified Birth Doula - Labour And Birth
DONA International
2011
High school diploma -
Ethnos Academy
Durham,Ontario05.2005
Skills
- Flexible and Adaptable
- Decision-Making
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- PPE Compliance
- Planning and Coordination
- Deep cleaning expertise
Timeline
Cashier
Walmart
11.2013 - 05.2014
Waitress / Bartender
Noah's Inn
02.2011 - 10.2012
Certified Birth Doula/Childbirth Educator
Pickles and Ice Cream Birth Services
06.2010 - 12.2023
House cleaner
Broom Babe Cleaning
03.2010 - Current
Certified Childbirth Educator & Birth Doula - Childbirth And Early Postpartum
Doula Canada
Certified Birth Doula - Labour And Birth
DONA International
High school diploma -
Ethnos Academy
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