Carrianne Hermans
Oshawa,ON
Summary
Detail-oriented and compassionate professional with 5 years of experience in customer service and retail management. Adept at managing high-volume environments, with a proven track record of enhancing customer satisfaction and operational efficiency. Highly skilled in communication, scheduling, and administrative tasks, with a strong ability to adapt to changing situations. Passionate about contributing to the health and wellness industry, leveraging my personal experience as a cancer survivor to bring empathy, resilience, and a patient-centered approach to the role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Woman's Department Manager
Zara
12.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Proficient in utilizing various devices and technologies to enhance operational efficiency, including POS systems, inventory management software, and customer relationship management tools.
- Managed payroll for 45 employees, processing and developed weekly schedules, ensuring accurate and timely payments while optimizing staff coverage.
- Led the onboarding process for new employees, including training, orientation, and accurately collecting and inputting all required employee documentation.
Visual Merchandiser
Zara
09.2017 - 11.2019
- Analyzed sales reports to strategically plan and implement visual merchandising changes, driving product placement and optimizing sales performance in a large department.
- Demonstrated excellent time management and organizational skills by efficiently executing visual merchandising plans, meeting tight deadlines, and maintaining a well-organized and visually appealing store layout.
- Reported successful sales strategies and merchandising insights to the department manager, contributing to informed decision-making and improved sales outcomes.
Key Holder
Mark's Work Wearhouse
09.2012 - 08.2017
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Education
Basic Training Diploma - Medical Office Assistant
Trillium College
Oshawa04.2012
High School Diploma -
R.S. Mclaughlin Collegiate And Vocational Institute
Oshawa, ON06.2010
Skills
- Exceptional Customer Service
- Effective Communication
- Organizational Skills
- Attention to Detail
- Adaptability
- Technical Proficiency
Certification
- First Aid/CPR
- Health and Safety
Timeline
Woman's Department Manager
Zara
12.2019 - Current
Visual Merchandiser
Zara
09.2017 - 11.2019
Key Holder
Mark's Work Wearhouse
09.2012 - 08.2017
Basic Training Diploma - Medical Office Assistant
Trillium College
High School Diploma -
R.S. Mclaughlin Collegiate And Vocational Institute
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