CARRERA DICKRAN
Vancouver
Summary
Motivated and customer-focused professional with experience in the fast-paced restaurant industry. Skilled in delivering exceptional service, handling diverse tasks efficiently, and fostering positive customer experiences. Adept at working collaboratively in team environments and thriving under pressure. Passionate about providing high-quality service and creating a welcoming atmosphere for customers.
Overview
5
5
years of professional experience
Work History
Hostess
Central Restaurant
02.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Associate
Winners and Homesense TJX
10.2023 - 12.2024
- Eagerly learned diverse retail tasks, enhancing team efficiency and customer satisfaction at TJX
- Implemented effective product displays, increasing customer engagement and sales
- Achieved top sales performer and employee of the month multiple times
- Performed cleaning tasks, keeping store neat and organized
Hostess/Server
Sunny's A Modern Diner
06.2023 - 09.2023
- Answered phone calls to take reservations and address guest questions and concerns
- Handled customer complaints with empathy and professionalism
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Sales Associate
Journeys Orchard Park Mall
12.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
Diner Deluxe - The Shore
06.2021 - 09.2022
- Managed front-of-house operations at Diner Deluxe The Shore
- Ensured smooth customer flow during peak hours
- Handled customer complaints with empathy and professionalism
Produce Trainee
Real Canadian Superstore
06.2020 - 07.2022
- Managed fresh produce, ensuring high quality standards
- Trained new team members on produce handling
- Resolved customer queries, enhancing overall satisfaction
Volunteered Barista
Mission Roots Cafe
12.2021 - 02.2022
- Fostered a culture of giving by volunteering as a barista, directly impacting charity funding and community support
- Boosted charity funds through dedicated barista service at Mission Roots Cafe where all profit is donated
- Collaborated in a team to maximize charity funding through excellent cafe service
Education
BBA - Business
LANGARA COLLEGE
Vancouver, BCHIGH SCHOOL DIPLOMA -
OKANAGAN MISSION SECONDARY SCHOOL
Kelowna, BC06.2022
Skills
- Positive Attitude & High Energy – Approachable and enthusiastic presence that enhances the guest experience
- Fast-Paced Multitasking – Able to manage multiple tables and prioritize tasks efficiently under pressure
- Team Collaboration – Work closely with kitchen and FOH teams to ensure smooth service flow and guest satisfaction
- Professional and Reliable – Always punctual, adaptable to shift needs, and dependable during busy service hours
- POS System Proficiency – Experienced with TouchBistro and other POS systems for order entry, payment processing, and check handling
- Exceptional Customer Service – Consistently provide warm, attentive, and personalized service in high-traffic restaurants
Awards
- Graduated with Honours
- Awarded Districts Authority Scholarship 2022
Timeline
Hostess
Central Restaurant
02.2025 - Current
Associate
Winners and Homesense TJX
10.2023 - 12.2024
Hostess/Server
Sunny's A Modern Diner
06.2023 - 09.2023
Sales Associate
Journeys Orchard Park Mall
12.2022 - 08.2023
Volunteered Barista
Mission Roots Cafe
12.2021 - 02.2022
Hostess
Diner Deluxe - The Shore
06.2021 - 09.2022
Produce Trainee
Real Canadian Superstore
06.2020 - 07.2022
BBA - Business
LANGARA COLLEGE
HIGH SCHOOL DIPLOMA -
OKANAGAN MISSION SECONDARY SCHOOL