Carren Tuasela
Slave Lake,AB
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Grocery Store Clerk
Greg's No Frills
09.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Monitored product expiration dates, reducing waste through timely removals of outdated items.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Conducted price checks on items when necessary, ensuring accuracy for customers'' convenience.
- Executed weekly markdowns according to promotional schedules while maintaining organization throughout my department
- Managed inventory levels by restocking shelves and organizing products consistently.
- Maintained cleanliness and organization in store areas, promoting a safe shopping environment.
Food and Beverage Supervisor
A&W
11.2021 - 06.2023
- Oversaw daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Developed training materials for onboarding, fostering a knowledgeable workforce in food service standards.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
Food Service Supervisor
Subway
07.2017 - 11.2021
- Supervised daily operations to ensure efficient food preparation and service quality.
- Trained and mentored staff on food safety standards and customer service protocols.
- Implemented inventory management practices to minimize waste and control costs.
- Ordered new supplies and food to maintain service levels.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Maintained compliance with health regulations and company policies in all operations.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
Food Counter Attendant
Tim Hortons
01.2014 - 05.2016
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, processing orders efficiently to minimize wait times.
- Maintained cleanliness and organization of food preparation areas, adhering to health and safety regulations.
- Collaborated with team members to streamline operations, enhancing workflow efficiency during peak hours.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
Assistant Manager
McDonald's
11.2011 - 01.2013
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Implemented strategies to improve order accuracy and reduce service times during peak hours.
- Analyzed sales data to identify trends and recommend adjustments to inventory management.
Education
Bachelor of Science - Computer Science
AMA Computer University
Philippines05-2002
Skills
- Customer service
- Inventory management
- Food safety compliance
- Staff training
- Problem resolution
- Team coordination
- Attention to detail
- Excellent communication
- Punctual and reliable
- Willingness to learn
- Teamwork and collaboration
- Workplace safety
- Safety standards
- Cleanliness and organization
Languages
English
Full Professional
Timeline
Grocery Store Clerk
Greg's No Frills
09.2023 - Current
Food and Beverage Supervisor
A&W
11.2021 - 06.2023
Food Service Supervisor
Subway
07.2017 - 11.2021
Food Counter Attendant
Tim Hortons
01.2014 - 05.2016
Assistant Manager
McDonald's
11.2011 - 01.2013
Bachelor of Science - Computer Science
AMA Computer University