Carrelle Jimenez
Garden Grove
Summary
With a proven track record at Big Canyon Country Club, I excel in high-volume dining and guest engagement, ensuring exceptional customer service. Skilled in cash handling and hospitality service, I've enhanced customer satisfaction and loyalty through meticulous attention to detail and strong work ethic, significantly contributing to seamless service delivery and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Big Canyon Country Club
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Head Hostess
Big Canyon Country Club
05.2022 - 09.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Education
Master Of Real Estate Development - Real Estate
Irvine Valley College
Irvine, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Menu memorization
- High volume dining
- Sales expertise
- Order accuracy
- Suggestive selling
Languages
Spanish
Native or Bilingual
Timeline
Server
Big Canyon Country Club
09.2023 - Current
Head Hostess
Big Canyon Country Club
05.2022 - 09.2023
Master Of Real Estate Development - Real Estate
Irvine Valley College
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