Carreira Ferro
Burlington,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Server
Shoeless Joe's Sports Grill
04.2024 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Hostess
Lot 88 Steakhouse
11.2023 - 08.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Delivered pick-up and curbside orders to guests.
Hostess/EXPO
Milestones Bar & Grill
04.2022 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Camp Counselor
Baird Dance Division
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Fortinos
Fortinos Appleby & Dundas
12.2021 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Camp Counselor Volunteer
Camp Kahuna
08.2021 - 08.2021
- Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
- Developed strong relationships with campers, providing guidance and support to foster personal growth and self confidence.
- Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
- Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
- Developed new skills and learnt how to work with children
Education
Psychology
Western University
London04-2028
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Enthusiastic Attitude
- Outgoing Personality
- Trustworthy
- Able to prioritize tasks
- Ability to learn
- Merchandising and Display
Languages
English
Full Professional
Certification
- First Aid/CPR Certified
- Red Cross Home Alone Safety Training
- Red Cross Babysitting
Certificate
Timeline
Hostess/Server
Shoeless Joe's Sports Grill
04.2024 - 08.2024
Hostess
Lot 88 Steakhouse
11.2023 - 08.2024
Camp Counselor
Baird Dance Division
06.2022 - 08.2022
Hostess/EXPO
Milestones Bar & Grill
04.2022 - 11.2023
Fortinos
Fortinos Appleby & Dundas
12.2021 - 02.2022
Camp Counselor Volunteer
Camp Kahuna
08.2021 - 08.2021
Psychology
Western University
Similar Profiles
ROSE AKSULARROSE AKSULAR
Host at Shoeless Joe's Sports GrillHost at Shoeless Joe's Sports Grill
JÉSSICA RIGHETOJÉSSICA RIGHETO
Waitress at Shoeless Joe's Sports GrillWaitress at Shoeless Joe's Sports Grill
Norma Jean AyotteNorma Jean Ayotte
Server at Shoeless Joe's Sports GrillServer at Shoeless Joe's Sports Grill