Carolyn Nicole (Nikki) Williams
Planada
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Planet Fitness
Merced
10.2019 - Current
- Supervised daily gym operations to ensure a welcoming environment.
- Managed member inquiries and addressed concerns with professionalism.
- Coordinated staff scheduling to maintain optimal coverage and service.
- Trained new employees on company policies and customer service standards.
- Implemented cleanliness protocols to uphold gym safety and hygiene standards.
- Assisted in marketing initiatives to promote membership growth and engagement.
- Monitored equipment functionality and facilitated timely maintenance requests.
- Fostered a positive team culture through regular communication and support.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
La Puente HS
Los Angeles, CA06-1989
Skills
- Customer service
- Staff scheduling
- Equipment maintenance
- Compliance monitoring
- Sales reporting
- Operations management
- Team leadership
- Marketing strategies
- Conflict resolution
- Training development
- Problem solving
- Time management
- Effective communication
- Employee engagement
- Dispute resolution
- Staff training and development
- Customer rapport
- Financial reporting
- Coaching and mentoring
- Workplace safety compliance
- Employee supervision
- Cost control
- Compliance
- Task delegation
- Policy enforcement
- Staff development
- Staff supervision
- Team motivation techniques
- Recruitment and hiring
- Decision-making
- Recruiting and interviewing
- Team building
- Orientation and training
- Problem-solving
- Customer service and satisfaction
Education and Training
other
<Enter your own>
References
References available upon request.
Timeline
Assistant Manager
Planet Fitness
10.2019 - Current
High School Diploma -
La Puente HS
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