Melissa Mansfield
Nanaimo,BC
Summary
. Housekeeping Room Attendant with 6 years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in using and cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations. Proven leadership, management and training skills. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Departure Bay Motel
05.2018 - 03.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Responded to requests from patrons for linens and toiletries.
- Ensured proper usage and maintenance of equipment, prolonging its lifespan while reducing repair costs.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Hang, cleaned and rehung draperies to maintain freshness.
Education
Graduated -
John Barsby Community School
Nanaimo, BC06.2007
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
Languages
English
Full Professional
Timeline
Housekeeping Room Attendant
Departure Bay Motel
05.2018 - 03.2023
Graduated -
John Barsby Community School
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