Carolyn Leigh Hand
Rosseau
Summary
Dynamic professional with a proven track record at Toronto District School Board, excelling in communication, relationship building, and technology integration. Demonstrated ability to enhance client satisfaction at Torys LLP through customized solutions and exceptional service. Skilled in data analysis and adept at leading teams, showcasing leadership and critical thinking. Committed to continuous professional development and community involvement.
Overview
21
21
years of professional experience
Work History
Teacher
Toronto District School Board
09.2008 - 01.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior.
- Collaborated with other teachers to plan interdisciplinary units.
- Continuously pursued professional development opportunities such as courses, workshops and conferences.
- Mentored new teachers, providing guidance and support to help them adapt to their new roles successfully.
- Utilized and analyzed data to improve performance.
- Developed and led professional workshops for peers.
- Promoted digital literacy by integrating technology into curriculum.
- Led online instruction for a variety of student needs.
- Worked closely with administrator in order to assume role when necessary.
Client Services Representative
Torys LLP
04.2002 - 08.2008
- Enhanced client satisfaction by providing timely and accurate information.
- Managed diverse groups of high-value clients, ensuring their needs were met.
- Delivered exceptional customer service to a large volume of clients by actively listening to concerns and promptly addressing them.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Collaborated with staff members to enhance customer service experience and client satisfaction.
Receptionist
Royal LePage
07.2000 - 03.2002
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Education - Education
Wilfred Laurier University
Waterloo, Ontaroi06-2008
Bachelor of Arts - Mass Communication, Sociology
York University
Toronto, None05-2005
Skills
- Communication and Relationship Building
- Critical Thinking, Problem Solving and Conflict Resolution
- Presentation and Research Skills
- Data Analysis and Record Keeping
- Technology Integration and SMART Board Aptitude
- Community Involvement and Networking
- Task Prioritization and Time Management
- Team Building, Teamwork and Leadership
- Organization, Adaptability and Attention to Detail
- Verbal and Written Communication
Timeline
Teacher
Toronto District School Board
09.2008 - 01.2021
Client Services Representative
Torys LLP
04.2002 - 08.2008
Receptionist
Royal LePage
07.2000 - 03.2002
Bachelor of Education - Education
Wilfred Laurier University
Bachelor of Arts - Mass Communication, Sociology
York University
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