Carolyne Komen
San Diego
Summary
AI Training Data Operations leader with 14+ years of experience in AI training data outsourcing. Proven success in leading large-scale, multi-geo AI training data service delivery operations, optimizing vendor partnerships, process automation, and AI workforce performance for global tech firms. Passionate about leveraging technology for social good.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Consultant - AI Training Data Outsourcing
Hugo Technologies
01.2023 - Current
- Led a service delivery transformation initiative, optimizing AI training data outsourcing operations serving global tech firms
- Conducted audits and redesigned workflows, improving efficiency, resource allocation, and AI data quality assurance
- Developed best practices for AI training vendor contracting, compliance, and workforce planning, ensuring ethical sourcing standards
- Provided strategic advisory on AI industry trends in Africa, supporting AI supply chain strategy and responsible AI data governance
Customer Operations Lead - AI Training Data & Annotation
Scale AI
01.2022 - 01.2023
- Spearheaded the end-to-end operational setup for a new AI training data annotation service vertical, rapidly scaling operations to support AI model development
- Established SOPs and knowledge resources to standardize data annotation workflows, automation, and quality control frameworks
- Partnered with sales and product teams to define AI training data operational scope, workflow automation, and resource planning
- Managed AI training data outsourcing partners in the Philippines and Mexico, driving efficiency in workforce management and compliance with AI data governance best practices
Program Director - AI Workforce Development & Training
Sama
01.2021 - 01.2023
- Led the expansion of AI training data annotation programs supporting AI model development for U.S
- Technology firms, ensuring high-quality, diverse, and ethically sourced datasets
- Established a geographically diverse AI workforce across Africa, recruiting and managing annotators from multiple African countries to enhance data diversity for AI model fairness
- Managed a cross-functional team integrating HR, IT, and facilities to scale AI workforce operations across the continent within six weeks
- Developed AI service delivery frameworks and quality assurance metrics to enhance model accuracy, dataset representativeness, and bias mitigation strategies
- Implemented workforce digital transformation strategies, ensuring efficient AI data annotation workflows, ethical compliance, and alignment with global AI governance standards
Director, Schools - Data-Driven Decision-Making in Education
Bridge Academies
01.2021 - 01.2022
- Managed 112 schools across Kenya, overseeing operations, compliance, and workforce training
- Leveraged big data analytics to optimize academic programming and resource allocation
- Engaged government and community stakeholders to drive policy support for school operations
Portfolio Manager - AI Training Data Operations
Sama
01.2017 - 01.2019
- Oversaw AI training data outsourcing service delivery, managing teams of 700+ AI data annotators across Kenya and Uganda
- Implemented AI performance management systems, achieving compliance with SLA targets, annotation accuracy, and cost efficiency KPIs
- Collaborated with AI research teams to optimize data annotation processes, reducing AI model bias and improving training data quality
Senior Field Project Manager
Sama
01.2014 - 01.2017
- Managed AI training data outsourcing partnerships across East Africa and India, ensuring ethical AI data sourcing and vendor compliance
- Conducted research on AI workforce impact, analyzing how AI training jobs improve economic inclusion
- Developed AI data quality control standards, increasing annotation accuracy and optimizing AI model training outcomes
Field Project Manager
Sama
01.2012 - 01.2014
- Led the establishment of the Kenya AI data operations unit, overseeing AI data training partner sourcing and onboarding
- Developed AI workforce training programs, equipping marginalized youth with digital skills for AI data annotation
- Optimized training methodologies, reducing AI annotation error rates and improving model performance
Consultant - Youth Employability Programs
African Center for Women & ICT
01.2010 - 01.2012
- Designed and delivered digital skills training programs for 600+ young women, preparing them for AI data annotation careers
- Conducted research on AI workforce inclusion, influencing policy discussions on AI job market readiness
- Prepared impact reports on AI workforce training initiatives, securing funding for digital economy programs
Education
Master of Arts - Social Innovation
University of San Diego
01.2024
Bachelor of Science - Business Information Technology
Strathmore University
01.2005
Skills
- AI Training Data Operations
- Ethical Principals in AI
- AI Workforce Development
- Digital Transformation
- Process Optimization
- KPI-Driven Performance
- Programs Design and Management
- Vendor Strategy
- Thought Leadership
- Stakeholder Engagement
- Change Management
- Risk Management
- Social Impact Analysis
Certification
- Project Management Institute- Project Management Professional (PMP)
Languages
English
Full Professional
Timeline
Consultant - AI Training Data Outsourcing
Hugo Technologies
01.2023 - Current
Customer Operations Lead - AI Training Data & Annotation
Scale AI
01.2022 - 01.2023
Program Director - AI Workforce Development & Training
Sama
01.2021 - 01.2023
Director, Schools - Data-Driven Decision-Making in Education
Bridge Academies
01.2021 - 01.2022
Portfolio Manager - AI Training Data Operations
Sama
01.2017 - 01.2019
Senior Field Project Manager
Sama
01.2014 - 01.2017
Field Project Manager
Sama
01.2012 - 01.2014
Consultant - Youth Employability Programs
African Center for Women & ICT
01.2010 - 01.2012
Bachelor of Science - Business Information Technology
Strathmore University
- Project Management Institute- Project Management Professional (PMP)
Master of Arts - Social Innovation
University of San Diego
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