CAROLYN WHEATON
Red Deer,Canada
Summary
Experienced customer service professional with a strong background in client relations, problem-solving, and administrative support across retail, finance, and service industries. Known for clear communication, empathy, and efficiency, seeking a customer service role where I can leverage my expertise to enhance client satisfaction and support business goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Live-In Personal Caregiver
Self Employed
11.2024 - 07.2025
- Provided 24/7 personal care and support, including assistance with hygiene, dressing, mobility, and daily living activities
- Managed medication schedules and ensured adherence to prescribed treatments and routines
- Monitored physical and emotional well-being, identifying and reporting any health changes promptly
- Prepared nutritious meals and assisted with feeding according to dietary needs and restrictions
- Maintained a safe, clean, and organized living environment, performing household tasks as needed
- Coordinated with healthcare professionals, family members, and support services to optimize care
- Documented daily activities, health observations, and care routines for family or medical reference
Customer Service Agent
Rifco National Auto Finance
08.2023 - 10.2024
- Provided customer service support for inquiries, complaints, and account details
- Assisted customers with questions about products such as insurance on loans (unemployment or disability) and completed necessary forms for approval
- Maintained updated knowledge through continuing education and advanced training
- Assisted car dealers with obtaining payout amounts for mutual clients
- Conducted cold calls for late payments and arranged solutions to bring accounts current
- Documented interactions and account updates accurately to ensure proper records
- Guided customers through the loan and insurance process, providing clear explanations and support
Sales Associate
Hudson's Bay
04.2023 - 06.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in merchandising and inventory management, ensuring product availability and visual appeal.
Sales Associate
On Time Watch Repair
03.2023 - 06.2023
- Enhanced customer satisfaction by providing timely and meticulous watch repair services,resulting in positive feedback and repeat business.
- Reduced downtime for clients with efficient diagnosis and repair of low current issues.
- Read and followed technical documentation to complete accurate repairs.
- Increased efficiency of water distribution systems with regular inspections and timely repairs.
Customer Service Representative
Ben Moss Jewelers
06.2021 - 12.2022
- Developed strong customer relationships to encourage repeat business and loyalty
- Answered incoming calls and emails, providing frontline support and assistance with product and service transactions
- Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security procedures
- Processed sales transactions accurately and efficiently at the register
- Assisted customers with product inquiries, recommendations, and personalized solutions
- Organized merchandise displays to enhance visibility, appeal, and sales
- Delivered high-quality customer service through commitment to product knowledge and performance
- Resolved customer issues promptly and professionally, ensuring satisfaction and retention
Sales Associate
PetValu
03.2018 - 02.2019
- Processed transactions accurately, managing cash register operations with attention to detail.
- Conducted inventory checks regularly, ensuring stock levels met demand and reducing discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Communication with customers professionally and proactively to provide product information and advice.
Sales Associate
Bath and Body Works
01.2017 - 01.2019
- Delivered exceptional customer service, ensuring positive shopping experiences for diverse clientele.
- Developed relationships with customers through personalized interactions, fostering repeat business and referrals.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Field Interviewer
Statistics Canada
11.2014 - 08.2016
- Conducted in-person surveys to gather data for national statistical programs.
- Managed sensitive information with discretion, upholding strict confidentiality protocols at all times.
- Displayed excellent interpersonal skills when interacting with diverse populations during field interviews.
- Adapted quickly to changing requirements or schedules, demonstrating flexibility in meeting project needs.
- Handled difficult situations tactfully during interviews while maintaining a professional demeanor throughout.
- Maintained detailed records of interviews and participant interactions.
- Ensured timely completion of all assigned tasks, maintaining strict adherence to project deadlines.
- Enhanced data accuracy by conducting thorough and detailed field interviews.
Customer Service Representative
Bank of Montreal/Avco Financial/Scotiabank
08.1990 - 09.2003
- Managed account transactions with precision, ensuring accuracy in processing requests.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Analyzed loan applications to assess creditworthiness and compliance with lending policies.
- Collaborated with clients to understand financial needs and recommend suitable lending products.
Receptionist
Co-Op
06.2000 - 01.2001
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
Education
Office/Secretarial Studies -
Compu College
St. John’s, NLSkills
- Customer Service – client support, problem resolution, relationship building
- Communication – active listening, clear verbal and written interactions
- Conflict Resolution – de-escalation, complaint handling, empathetic responses
- Call Center Operations – inbound support, phone etiquette, cold calling
- Sales Support – product knowledge, upselling, point-of-sale transactions
- Administrative Skills – data entry, report generation, record keeping
- Team Collaboration – working with colleagues, supervisors, and external partners
- Confidentiality – handling sensitive information with discretion
Certification
- Computer Skills in the Office
Obtained: October 2025
- Standard First Aid with CPR/AED
Obtained: October 2025
Timeline
Live-In Personal Caregiver
Self Employed
11.2024 - 07.2025
Customer Service Agent
Rifco National Auto Finance
08.2023 - 10.2024
Sales Associate
Hudson's Bay
04.2023 - 06.2023
Sales Associate
On Time Watch Repair
03.2023 - 06.2023
Customer Service Representative
Ben Moss Jewelers
06.2021 - 12.2022
Sales Associate
PetValu
03.2018 - 02.2019
Sales Associate
Bath and Body Works
01.2017 - 01.2019
Field Interviewer
Statistics Canada
11.2014 - 08.2016
Receptionist
Co-Op
06.2000 - 01.2001
Customer Service Representative
Bank of Montreal/Avco Financial/Scotiabank
08.1990 - 09.2003
Office/Secretarial Studies -
Compu College