Carolyn Walters
Westlock,AB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager /Personal Financial Advisor
Bank Of Nova Scotia
Thorhild/Westlock, Alberta
11.2002 - 05.2021
- Collaborated with management on developing strategic plans for achieving branch goals.
- Met daily with staff in numerous settings such as group and one on one to discuss goals and objectives.
- Ensured bank policy and privacy were held to standard.
- Fulfilled and maintained required certification for Financial Planning Certification.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with other departments to ensure smooth flow of operations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Personal Support Worker
Westlock Independence Network
Westlock, Alberta
11.1994 - 06.1997
- Organized oral medications for clients following dosage and schedule requirements.
- Built strong and trusting rapport with clients and loved ones.
- Observed clinical conditions of patients while providing direct patient care services.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Improved resident and staff engagement through group activities.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Helped clients get in and out of beds and wheelchairs.
- Recorded client status progress and challenges in logbooks and reports.
- Improved patient outlook and daily living through compassionate care.
- Maintained detailed records of services performed on clients.
- Performed light housekeeping duties such as laundry services for residents.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Assisted clients with maintaining good personal hygiene.
- Followed safe lifting and transferring techniques to transport residents.
Education
Bachelor of Arts - Recreation Administration
University of Alberta
Edmonton, AB04-1992
Skills
- Sales monitoring
- Orientation and training
- Employee performance evaluation
- Scheduling and planning
- Team leadership
- Orientating and training
- Goal setting
- Team collaboration
- Customer relations
- Employee supervision
- Customer service and satisfaction
- Workplace safety compliance
- Team building
- Staff management
- Team motivation techniques
- Task delegation
- Time management
- Financial management
- Strategic thinking
- Customer rapport
- Verbal and written communication
- Reporting and documenting
Certification
- prior registration with Alberta Therapeutic Association
- prior CPR certification for 15 yrs - can re-certify
- attended course for recreation for patients with dementia
- Practicum for Recreation Therapy was completed at Norwood Extended Care
Timeline
Assistant Manager /Personal Financial Advisor
Bank Of Nova Scotia
11.2002 - 05.2021
Personal Support Worker
Westlock Independence Network
11.1994 - 06.1997
Bachelor of Arts - Recreation Administration
University of Alberta
Similar Profiles
Syran ClarkeSyran Clarke
Manager Team Lead Corporate, Commercial and Small Business Banking at Republic Bank (EC) Limited (Formerly Bank of Nova Scotia)Manager Team Lead Corporate, Commercial and Small Business Banking at Republic Bank (EC) Limited (Formerly Bank of Nova Scotia)
Tankerlesia ChisholmTankerlesia Chisholm
Branch Manager at Bank of Nova ScotiaBranch Manager at Bank of Nova Scotia
Farah LeonFarah Leon
Senior Manager, Transformation Office, Customer Insights Management at Bank of Nova ScotiaSenior Manager, Transformation Office, Customer Insights Management at Bank of Nova Scotia
SACHIN THAWANISACHIN THAWANI
Managing Consultant at Bank of Nova ScotiaManaging Consultant at Bank of Nova Scotia
Mohd Yasser KamranMohd Yasser Kamran
Store Supervisor at EssoStore Supervisor at Esso