CAROLYN SHIELDS
Kanata,ON
Summary
Dynamic and seasoned Vice President of Medical Affairs and Operations, bringing a proven track record of success in the hospital and healthcare industry. Proficient in strategic coaching, impactful sales strategies, fostering robust physician relations, executing successful physician recruitment initiatives, and adeptly navigating the complexities of healthcare management. Possesses a solid foundation as a healthcare services professional, fortified by a Registered Practical Nursing diploma from Cambrian College. Demonstrates a commitment to achieving operational excellence and enhancing the overall effectiveness of healthcare delivery.
Overview
25
25
years of professional experience
Work History
Cataract and Surgical Centre Manager
Herzig Eye Institute
04.2023 - Current
- Spearheaded the comprehensive development, deployment, and management of the groundbreaking Cataract Centre at Herzig Eye Institute, showcasing a dedication to excellence in construction, operations, and overall facility management.
- Orchestrated the establishment and equipping of a second operating room, meticulously aligning with IHSC (International Healthcare Standards and Compliance) regulations to ensure optimal functionality and strict compliance with industry standards.
- Formulated and implemented detailed policies and procedures, fostering streamlined operations and upholding the highest standards of best practices within the institute.
- Conducted thorough financial analyses and spearheaded strategic planning initiatives for both current assets and future growth, ensuring alignment with organizational objectives and positioning for sustained success.
- Proactively managed and optimized surgical capacity, meticulously aligning with contractual obligations to ensure the seamless execution of surgical procedures in accordance with the institute's commitments.
SVP OF OPERATIONS
The Medi-Collective Corporation
02.2022 - 12.2022
- Responsible for the overall operations and launch of a multi-specialty group of medical and rehabilitation clinics in Southwestern Ontario
- Recruit, lead and train a team of 18 staff members, including the development of the employee handbook and training guides
- Responsible for developing and implementing policies and procedures specific to medical clinics, including developing the Workplace Safety training process
- Onboard and orient physicians and paramedical staff, including working with The College of Physicians and Surgeons to arrange for foreign-trained physicians to gain licensure
- Develop and maintain relationships with vendors, landlords and stakeholders
- Execute financial analysis and lead strategic planning for current assets and future growth.
VP MEDICAL AFFAIRS
Appletree Medical Group
02.1999 - 12.2022
- Instrumental in the substantial growth of the Family Health Group, overseeing expansion from 2 clinics to over 20.
- Managed and optimized scheduling and placement of physicians across 20 locations.
- Provided invaluable guidance and practice management services to physicians, enhancing operational efficiency.
- Served as the primary resource for physicians on matters related to OHIP billing and claims management.
- Consulted with physicians to implement best practices and preparedness for peer reviews and assessments.
- Initiated and implemented professional development programs for physicians, elevating the quality of patient care.
- Offered coaching, development, and mentorship to the management team, sharing industry knowledge and providing leadership guidance.
- Successfully managed inventory, negotiating competitive pricing for all required medical devices and supplies.
CONTENT CONSULTANT
Canadian Health Systems
- Instrumental in the deployment and installation of the EMR across Ontario elevating the status of the company to one of the top-rated EMR platforms in the country
- Sales associate for Canadian Systems Electronic Medical Record (EMR) advantage software
- Collaborated with developers regarding meaningful use and improvements based on a physician-user perspective.
REGISTERED PRACTICING NURSE, RPN
Redwoods Retirement Residence
- Collaborated with administrators to develop nursing protocols that would be implemented from the day the residence opened its doors to tenants
- Assisted in the development of multiple departments including housekeeping, food and beverage, and maintenance
- Delivered compassionate care to a caseload of up to 50 patients
- Educated patients and families on conditions, treatments, and possible outcomes.
Education
Diploma - Practical Nursing
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON05.1993
Skills
- Budget Management
- Leadership and Team Building
- Operational Excellence
- Strong Business Acumen
- Professional and Courteous
- Strong Communicator
Hobbies and Interests
- Fitness
- Nutrition
- Wellness
- Reading
- Travelling
References
Available upon request.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Cataract and Surgical Centre Manager
Herzig Eye Institute
04.2023 - Current
SVP OF OPERATIONS
The Medi-Collective Corporation
02.2022 - 12.2022
VP MEDICAL AFFAIRS
Appletree Medical Group
02.1999 - 12.2022
CONTENT CONSULTANT
Canadian Health Systems
REGISTERED PRACTICING NURSE, RPN
Redwoods Retirement Residence
Diploma - Practical Nursing
Cambrian College of Applied Arts And Technology
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