Carolyn Seto
San Francisco
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Intellibee, Inc.
San Francisco
01.2021 - Current
- Developed Lightning Web Components to have reusable components to be used in Salesforce Sites for our applications.
- Collaborated with stakeholders to identify areas for improvement in applications and propose solutions for business requirements.
- Participated in software delivery lifecycles by identifying requirements, proposing overall design, implementating solutions and thorough unit testing.
- Led and developed solutions including Apex triggers, Apex classes, and controller classes to automate processes for apps used by our recruiting team, HR Department, and employees.
- Leveraged web services (REST) and HTTP protocols in Apex to automate processes to help employees independently submit their documents and prevent storage limits using Google's API which helped alleviate HR's workload.
- Assisted in developing a Lightning Web Component that allows employees to submit their weekly timesheet and automatically update records in the database.
- Migrated large data sets using Workbench and Dataloader.io and deployed metadata using Visual Studio Code, Copado, and change sets for a non-profit organization.
- Wrote and deployed test classes that covered both positive and negative case scenarios with a target to provide 95%-100% coverage.
- Developed and scheduled Apex batch jobs to communicate with stakeholders through email alerts.
- Created Process Builder and Flow processes to create/update records in the database.
- Managed and tracked development projects with Jira and utilized Git/GitHub for version control and continuous integration with other team members.
- Excellent communication skills and team player to contribute in creating a positive and efficient work environment.
Software Engineer III
Wells Fargo
San Francisco
12.2024 - 11.2025
- Designed and developed the first AI-powered component that retrieves customer summaries, reducing manual lookup time by 40% and enabling bankers to make faster, data-driven decisions.
- Maintained and enhanced critical application features supporting 25,000 bankers nationwide, ensuring a seamless performance and experience across testing and production environments.
- Collaborated in daily Scrum ceremonies and applied Agile practices to accelerate feature delivery, reducing sprint cycle time and improving cross-team alignment.
- Optimized CI/CD pipelines to automate deployments, cutting release times from hours to minutes and minimizing human error during production pushes.
- Leveraged Git and GitHub for source control, branching strategies, and peer code reviews, strengthening collaboration and code quality across distributed teams.
- Diagnosed and resolved spike and production issues, including high-priority incidents, reducing system downtime and mitigating customer impact through root cause analysis.
- Maintained Salesforce users, profiles, permission sets, and dashboards to ensure secure access and provide bankers with actionable insights according to their roles.
- Implemented and refined Salesforce flows, automations, and validation rules to improve operational efficiency
- Customized Salesforce reports and dashboards to help bankers quickly identify customer needs and deliver more personalized service, resulting in improving their ability to build trust and deepen customer relationships.
Education
Salesforce Pathfinder Program -
Salesforce
San Francisco, CA07.2020
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA12.2016
Skills
- Java
- Apex
- JavaScript
- SOQL
- Front-end frameworks
- Lightning Web Components
- Apex development
- Salesforce automation
- RESTful web services
Certification
- Salesforce Admin Certification, 07/20
- Salesforce Developer Certification, 12/21
Timeline
Software Engineer III
Wells Fargo
12.2024 - 11.2025
Salesforce Developer
Intellibee, Inc.
01.2021 - Current
Salesforce Pathfinder Program -
Salesforce
Bachelor of Arts - Psychology
San Francisco State University