Carolyn Ross
Moncton
Summary
Experienced finance professional with a strong background in investment and credit risk management. Demonstrated expertise in creating productive work environments and fostering positive reinforcement. Proficient in utilizing advanced computer and reporting skills on both Microsoft and iOS platforms. Recognized as a leader in customer service and coaching, having received awards and consistently delivering top performance with previous employers. Fluent in both French and English, enabling effective communication with diverse stakeholders.
Overview
17
17
years of professional experience
Work History
Bilingual Residential Title Officer
First Canadian Title
01.2024 - Current
- Expedited transaction processing times by effectively managing deadlines and prioritizing tasks accordingly.
- Proactively addressed potential issues during the pre-closing phase, minimizing delays in transaction completion timelines.
- Streamlined closing process for clients by efficiently coordinating with escrow officers, lenders, and real estate agents.
- Assisted in the development of new business by cultivating strong relationships with industry professionals.
- Supported efficient workflow within the department by assisting colleagues with challenging files as needed.
Manager - Underwriting
Marathon Mortgage Corporation
08.2021 - 12.2023
- Mentoring/Coaching a team of Underwriters to deliver an exceptional service experience to all partners in an end-to-end model from loan submission to funding
- Evaluate and analyze credit risk and ensure processes and policies are followed and up-to-date as per AML/Compliance standards
- Manage all aspect of the underwriting process including escalation, training and audit review
Senior Underwriter – Atlantic/Quebec
SAGEN
02.2020 - 08.2021
- Provide credit decisions, supports, recommendation to lenders
- In-depth analysis of clients’ financial position/risk based on current policies
- Prioritize and manage workload SLA requirement to ensure productivity
Franchise Managing Partner/Owner
Copper Branch Dieppe (QSR Restaurant)
03.2019 - 04.2021
- Oversee all daily operations including staffing, training, scheduling, inventory, orders, processes and quality assurance
- Marketing and advertising development as well as public and community relations programs
- Maintain and respect budget requirements/cost
Assistant Branch Manager
Scotiabank
03.2018 - 03.2019
- Leading and developing the service team throughout relationship building, coaching, training and observation
- Manage and minimize the bank’s exposure to risk by overseeing implementation of bank’s policies, practices, special initiatives and procedures
- Deliver exceptional customer services in all situations with focus on escalation
Branch Manager
National Bank of Canada
08.2008 - 03.2018
- Provide ongoing personalize coaching to all branch employees as well as hiring, training and performance management
- Act as Branch Compliance Officer overseeing all compliance aspect for the bank and identify risk to Personal and Commercial banking
- Optimize sales and quality of service offered to all clients
Education
Branch Compliance Officer -
CSI: Canadian Security Institute
12.2015
IBC – Canada Investment Funds - undefined
CSI: Canadian Security Institute
11.2011
Client Care / Advanced Management Certificate - undefined
CCRP - Toronto
01.2006
Psychology - undefined
University of Moncton
04.2004
Skills
- Strong communication skills
- Professionalism and ethics
- Continuous learning mindset
- Customer service
- Critical thinking
- Time management
- Decision-making
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Residential Title Officer
First Canadian Title
01.2024 - Current
Manager - Underwriting
Marathon Mortgage Corporation
08.2021 - 12.2023
Senior Underwriter – Atlantic/Quebec
SAGEN
02.2020 - 08.2021
Franchise Managing Partner/Owner
Copper Branch Dieppe (QSR Restaurant)
03.2019 - 04.2021
Assistant Branch Manager
Scotiabank
03.2018 - 03.2019
Branch Manager
National Bank of Canada
08.2008 - 03.2018
IBC – Canada Investment Funds - undefined
CSI: Canadian Security Institute
Client Care / Advanced Management Certificate - undefined
CCRP - Toronto
Psychology - undefined
University of Moncton
Branch Compliance Officer -
CSI: Canadian Security Institute
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