CAROLYN ROBERTS
Newmarket, Ontario
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and retention at Grocery Outlet through exceptional service and problem-solving skills. Skilled in cash handling and teamwork, consistently boosting sales through effective customer engagement and collaboration. Demonstrates reliability and a goal-oriented approach, significantly improving store performance and customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Grocery Outlet
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Alia N TanJay
10.2016 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Sutton District High School
Sutton, ON06.1996
No Degree - Hair Styling/Barbering
Bruno's School of Hair Design
01.1981
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
Languages
English
Professional Working
German
Full Professional
Certification
Hairstyling and Barbering License -
- 10 month course
- 2 months perming licence
Timeline
Sales Associate
Grocery Outlet
03.2022 - Current
Sales Associate
Alia N TanJay
10.2016 - 01.2020
High School Diploma -
Sutton District High School
No Degree - Hair Styling/Barbering
Bruno's School of Hair Design
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