Carolyn Oldenkott
Upland
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at TopGolf. Proven ability to enhance guest experiences through adequate problem-solving and team building collaboration. Skilled in maintaining cleanliness standards and crafting high-quality cocktails, resulting in increased customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Server
TopGolf
02.2022 - Current
- Delivered exceptional customer service by appropriately addressing inquiries and ensuring guests were satisfied.
- Managed food and beverage orders efficiently with exceptional wait times.
- Trained new servers on menu, service standards, and operational procedures to ensure team performance and team building.
- Assisted in maintaining cleanliness and organization of the dining areas to enhance a more welcoming environment for all guests.
- Collaborating with team members to improve workflow progress, resulting in increased efficiency during peak hours.
- Resolved customer complaints diplomatically, enhancing the overall dining experience through proactive problem-solving.
Bartender
Red Robin
03.2016 - 02.2022
- Maintain cleanliness of bar area, adhering to health and safety regulations.
- Monitor alcohol consumption levels, promoting responsible drinking practices among guests.
- Managed cash handling duties with responsibility to ensure the accurate amount at the end of each shift.
- Maintaining a clean and organized workspace and environment, ensuring all compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Mimi's Cafe Restaurant
05.2012 - 08.2016
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
No Degree -
Victor Valley Community College
Victorville, CAHigh School Diploma -
High Desert Premiere Academy
Apple Valley, CA06-2012
Skills
- Strong work ethic skills
- Exceptional customer service skills
- Guest engagement
- Professional appearance
- Hospitality service
- Cleanliness standards
- Team collaboration
Timeline
Server
TopGolf
02.2022 - Current
Bartender
Red Robin
03.2016 - 02.2022
Server
Mimi's Cafe Restaurant
05.2012 - 08.2016
No Degree -
Victor Valley Community College
High School Diploma -
High Desert Premiere Academy