Carolyn Nicol
Toronto
Summary
Enthusiastic young professional with a background in international development and immigration services. Equipped with the knowledge and skills to contribute effectively to any organization's international development initiatives, with a passion for making a positive impact on communities worldwide.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Success Assistant
Toronto Metropolitan University
09.2024 - 04.2025
- Supported international students with academic, social, and cultural transition to TMU and life in Canada by answering questions, offering guidance, and connecting them to appropriate resources.
- Planned and coordinated social events to support student integration and community-building, including booking venues, managing event logistics, preparing materials, and monitoring budgets.
- Advised and mentored the executive team of a newly established international student group in the Faculty of Arts, supporting them in drafting a constitution, developing an annual budget, and managing outreach and event logistics.
Communications Officer
Shelter and Settlements Alternatives (Kampala, Uganda)
07.2023 - 12.2023
- Wrote stories of change, reports & newsletters to spread awareness about housing rights in Uganda and encourage donations
- Produced videos, interviews, & social media posts using platforms such as Canva and Adobe in order to spread awareness of SSA’s mission of housing equality
- Planned/led events on the UNDHR and housing equality for SSA board members (30+ people)
- Engaged with key political, financial stakeholders
- Conducted research on potential donors and created fundraising proposals
- Updated/edited the website to include more relevant content on recent projects
- Wrote mass emails to attract donors and spread awareness on housing rights
Youth Leader
St Alban’s Boys and Girls Club (Toronto, ON)
10.2021 - 09.2022
- Lead programming in arts, leadership, science and sport for groups of diverse at-risk youth aged 13-17
- Found leadership and training placements for them
- Engaged with parents/guardians, reporting any behavioral issues, as well as updating them on the well-being of their kids
- Lead programming in arts, sports and science for children ages 3-10 in the after school program
- Created the pilot program of Camp Hoops, a youth empowerment program for teen girls to address gender inequality and create space for women in sport
- Managed 9+ employees/volunteers, ensuring programming was appropriate, scheduled shifts, and managed questions and concerns from the general public via email and phone
Receptionist & Summer Leader
Altitude Gym (Ottawa, ON)
06.2018 - 08.2019
- Provided customer support for rock climbing customers via phone & email in English and French
- Handled transactions in cash, debit and credit for registration fees and merchandise
- Booked meetings and events for members of the public interested in using the Gym facility
- Sold climbing gear to clients, providing knowledge on best products and restocking as necessary
- Taught rock climbing in camps and classes for youth ages 6-14
Administrative Assistant
Tartan Homes Corporation (Ottawa, ON)
04.2017 - 08.2017
- Used Excel for data entry (to input information about new home sales)
- Used Word to prepare letters for customers and compiled letters for mailing
- Answered phone enquiries from customers in English and French, referring them to the appropriate department
- Photocopied bulk packages of new home plans and other documents
- Signed off on incoming office deliveries
- Managed inventory
Education
Postgraduate Certificate - International Development
Humber College
07.2023
Master of Arts - Immigration and Settlement Studies
Toronto Metropolitan University
10-2025
Bachelor of Arts Honours - International Development
York University
06.2022
Skills
- Peer mentoring
- Research
- Writing
- Customer service
- Event coordination
- Youth mentoring
Certification
- 120-Hour TEFL Certificate, [ITTT] - [2023]
- Sphere Humanitarian Principles, [Sphere] - [2023]
- Basic First Aid & CPR C, [Canadian Red Cross] - [2021]
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Student Success Assistant
Toronto Metropolitan University
09.2024 - 04.2025
Communications Officer
Shelter and Settlements Alternatives (Kampala, Uganda)
07.2023 - 12.2023
Youth Leader
St Alban’s Boys and Girls Club (Toronto, ON)
10.2021 - 09.2022
Receptionist & Summer Leader
Altitude Gym (Ottawa, ON)
06.2018 - 08.2019
Administrative Assistant
Tartan Homes Corporation (Ottawa, ON)
04.2017 - 08.2017
Postgraduate Certificate - International Development
Humber College
Master of Arts - Immigration and Settlement Studies
Toronto Metropolitan University
Bachelor of Arts Honours - International Development
York University
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