Carolyn Nicholson

Award winning agent for 14 years.

• Managed contracts, negotiations, facilitation and all aspects of sales to finalize home purchases exceeding customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised seller client properties through websites, and all forms of social media.
• Maintained connections with clients to encourage repeat business and referrals.
• Maintained accurate records of client information within CRM systems for easy access during follow-ups or forecasting for business plan.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline home buying process for clients.
• Advised clients on market conditions and property values for informed decision-making.
• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
• Provided exceptional support during negotiation process, advocating for clients,'' best interests" at all times.
• Developed and maintained relationships with clients through networking, door-knocking, postcards, and cold calling.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
• Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
• Presented purchase offers to sellers for consideration confidentially.
• Successfully managed multiple offers for sellers, securing best possible outcome in each situation.
• Exceeded annual sales goals by implementing effective time management strategies, prioritizing tasks accordingly.
• Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
• Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
• Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
• Fostered strong relationships with local businesses and service providers, enhancing overall client experience.
• Secured prime listings by demonstrating comprehensive marketing strategy, along with unmatched visual presentations to potential sellers.
• Organized open houses that showcased properties effectively, leading to increased interest and offers.
• Leveraged several social media platforms to promote listings, reaching broader audience and generating leads.
• Developed referral program that rewarded past clients, substantially increasing repeat and referral business.
• Prepared and presented contracts and other legal documents to clients.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Developed new business while managing new and existing clients.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Performed home evaluations and developed competitive market analysis for individual homes several times per day.
• Worked productively from a home office environment.

• Provided ongoing support to quality control and quality assurance aspects of contracts including inspections and audits.
• Created and implemented corporate policies and procedures manual and handbook.
• implemented Occupational Healthy and Safety committee.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes, practices.
• Hired, trained, and managed high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily contract functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Evaluated industry competition regularly to maintain a competitive advantage in marketplace.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Generated revenues yearly and effectively capitalized on industry growth.
• Expanded business into new markets via tender writing.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs and increased revenues.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key functions and outline scope of positions.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed and monitored our staff within unionized environment around us.
• Fostered happy, safe and productive workplace -daily.
• Proficient hands on trainer.
• Competent in Microsoft Office suite.

• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Proven track record of collaboration and innovation.
• Solid foundation of framing strategic initiatives, and understanding their impact on people, processes, and technology.
• Developed strategic plans, setting clear objectives and achievable milestones for team.
• Recruited qualified, innovative or tech based clients to participate in Nova Scotia program initiatives.
• Worked and coached individual clients in confidential, yet cooperative, collaborative manner.
• Collected business documentation (including financial documents and business plans) for critical review to identify key challenges.
• Educated clients on proper business plan building.
• Recruit appropriate high level executive advisors for advisory session based on entrepreneurs challenges brought forth and determined.
• Organize all details, including logistics of advisory session.
• Coordinate and moderate each specific advisory session and then produce final report for each entrepreneur and our stakeholders.
• Conduct follow-up work with both our client and advisors .
• Work in collaboration with other business service providers to ensure entrepreneurs' needs are met ( providing referrals to other agencies and resources when appropriate and required).
• Network in executive business communities, locally and provincially looking for strategic partnerships for current and future entrepreneurs.
• Build and maintain local referral network to identify potential clients (and advisors).
• Use established database framework and continue to build and use database to track client and advisor progress.
• Maintain stats used for reporting to Government partners and Board of Directors.
• Provide written reports and information on activities, which are also used for reporting to Board of Directors as well as reporting and funding requests for Government partners.
• Prepare and present Entrepreneurs' Forum information sessions to potential advisors, referral sources and/or organizations.
• Provide up-to-date information on entrepreneurship to potential clients.
• Participate in promotion and marketing activities including, attendance at EF functions throughout province to include trade shows, networking events, etc.
• Keep high level Industry knowledge including not-for-profit world.
• Follow up program communications at specific intervals (3-6-9-12 month cycle).
• Helped prepare information required to present to government and private funding partners, leading to maintained program requirements and staffing year over year.
• Communicate and present effectively to board of directors.

• Supervised operations and staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at up-skilling, and cross training the workforce to meet dynamic industry demands.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Implemented quality control systems to boost overall product consistency and reliability.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Implemented sustainability initiatives, reducing environmental impact.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled or escalated problematic customers and clients to assist employees to maintain excellent customer service.
• Observed each employee's individual strengths and mentored each individual to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
• Cultivated and strengthened lasting client relationships using dynamic communication skills.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Adhered to and monitored ISO 9001 standard compliance.
• Provided first level of issue escalation and resolution.
• Worked with staff to develop “outside the box” solutions to proactively identify process improvements to help meet corporate objectives.

• Developed and engaged with high-performing, direct sales team through continuous collaborative training, inspiration, motivation, coaching and ongoing, daily development.
• Organize and facilitate regular meetings with team to discuss progress updates, brainstorm ideas, and align with corporate objectives.
• Excellent organizational and time management skills.
• Skilled in project management and coordination and implementation.
• Competent in making logical and informed decisions and recommending solutions with eye to future alignment with stretchy and planned outcomes.
• Competent in multitasking and managing multiple demands and high work volumes efficiently and effectively.
• Resolved conflicts within team swiftly when necessary while upholding mutual respect and professional boundaries.
• Enhanced customer satisfaction by addressing concerns promptly and professionally.
• Leveraged industry trends and competitor insights to adapt sales tactics proactively, staying ahead of market shifts.
• Collaborated with marketing department to develop targeted campaigns for maximum reach and conversion rates.
• Increased sales by implementing effective team strategies while setting clear performance goals.
• Fostered positive work environment that promoted collaboration among team members while encouraging individual responsibility towards shared goals.
• Implemented successful incentive programs that motivated team members to exceed targets consistently.
• Mentored new hires, ensuring their smooth integration into team and providing ongoing support for professional development.
• Acted as escalation point for complex enquires.
• Evaluated individual performances, delivering constructive feedback, facilitating regular performance reviews for continuous improvement and moral boosting.
• Support development , and incorporate best practices related to contracts with clients and inquiry handling across organization, e.g., techniques,tools,templates, training and coaching, etc.
• Fostered culture of engagement, innovation, productivity , collaboration and personal growth with diverse telephone sales team to meet targets and objectives daily, weekly, monthly and sometimes hourly.
• Enforced performance management program to manage absenteeism and/or behavioral concerns.
• Conducted one-on-one and team meetings pre-shift to motivate and manage program metrics.
• Monitored staff remotely for quality assurance, suggesting script changes and operational adjustments or gaps based on responses.
• Managed staff to peak times, training, and off phone requirements.