Carolyn McNickle
Ajax,ON
Summary
Proven Customer Service and Sales professional with a track record of enhancing customer satisfaction and exceeding sales goals. Skilled in problem-solving and critical thinking, demonstrated during tenure at Pittsburg Auto Glass. Achieved top performer status by leveraging product knowledge and active listening to build lasting client relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Pittsburg Glass Works
Ajax, ON
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Sales Representative
Harwood Sales Group
Durham, ON
03.2023 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved high levels of customer trust by maintaining professionalism at all times during interactions with prospects at their homes or businesses.
- Utilized strong negotiation skills to close deals effectively while maintaining positive relationships between the company and clients.
- Exceeded company expectations for overall performance, receiving recognition as a top-performing door-to-door salesman within the organization.
- Built lasting relationships with customers, leading to repeat business and increased referral rates.
- Enhanced client satisfaction through effective communication, addressing questions, and resolving concerns during door-to-door visits.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Service Representative
Catherine Lillywhite's
Stouffville, ON
02.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Receptionist
Artisan Complete
Markham, ON
06.2008 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
City Adult Learning Centre
Toronto, ONSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Complaint Handling
- Customer satisfaction measurement
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
Timeline
Customer Service Representative
Pittsburg Glass Works
10.2023 - Current
Sales Representative
Harwood Sales Group
03.2023 - 10.2023
Customer Service Representative
Catherine Lillywhite's
02.2021 - 03.2023
Receptionist
Artisan Complete
06.2008 - 10.2014
City Adult Learning Centre