CAROLYN MCARTHUR
Bridgetown,NS
Summary
To assist customers with the most seamless and cost effective travel for their business needs Authorized to work in the US for any employer. Over25 years in customer service. Self starter and motivated with experience working remotely for over17 years. Able to resolve unexpected delays in order to make the customer's experience a smooth one
Overview
35
35
years of professional experience
Work History
Sr Travel Consultant
Gant Travel
03.2022 - Current
- Handled sensitive personal data with discretion.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Used Amadeus to create and update client electronic records.
Member Service Professional
DEN Airport Centurion Lounge
09.2021 - 01.2022
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Help register and check in clients to have Customer's Last Best Experience at the Centurion Lounge
Sr Travel Consultant
Flight Centre Travel Group
11.2017 - 04.2020
- Corporate Travel for accounts such as M&M Mars, NEA, and PBS
- Involved meeting travel and International itineraries for Executives and Staff
- Coordinated air travel, ground transportation, and accommodations for Corporate clients
- Helped clients resolve problems before, during, and after travel
- Used proper industry terminology, codes, and procedures to give clients optimal service
- Followed fare requirements, company rules, and international tariff requirements to build clients' packages
- Arranged insurance to cover clients' medical needs in case of international emergencies
- Promptly responded to inquiries to promote professional client relations
- Handled all aspects of clients' bookings, including airfare, car rental reservations, and hotel accommodations
- Provided clients with complete itinerary and travel documents to give them smooth, positive experience
- Delivered personalized support to each client to meet their unique needs and travel desires
Sr Travel Consultant
Carlson Wagonlit Travel
10.1994 - 10.2017
- Responsible for booking travel for corporations of varying size
- Familiar with small business up to Fortune500 corporations
- Including Federal and State Government level institutions - Arrange travel for business and vacation customers - Determine customers' needs and preferences, such as schedules and costs per company guidelines - Find fare and schedule information - Calculate total travel costs - Book reservations for travel, hotels, and rental cars
- Make alternative booking arrangements if changes arise before or during the trip - Familiar with group bookings - Experience with Emergency/Disaster relief travel
Travel Agent
University Travel
04.1992 - 10.1994
- Responsible for booking travel for Teaching staff and students at University of Texas Health Science Center - some basic experience in leisure travel and packages
Assistant Manager
Cactus Music and Video
05.1990 - 04.1992
- Responsible for daily operations, accounting, opening and closing of store along with assigning duties to employees
Education
Bachelor's - Political Science
St Francis Xavier University
Antigonish, NS01.1991
High school - undefined
St Agnes Academy
Houston, TX01.1985
Skills
- Air travel coordination
- Meeting planning and execution
- Travel documents
- Lodging
- Documentation for entry into International destinations
- Enforce Company guidelines for travel to stay with in budget
- Credit card payments
- Teamwork and collaboration
- Customer service
- Over 20n years experience with Sabre
- Currently working in Amadeus
ADDITIONAL INFORMATION
Over25 years of experience delivering the perfect trip per customer's needs
Timeline
Sr Travel Consultant
Gant Travel
03.2022 - Current
Member Service Professional
DEN Airport Centurion Lounge
09.2021 - 01.2022
Sr Travel Consultant
Flight Centre Travel Group
11.2017 - 04.2020
Sr Travel Consultant
Carlson Wagonlit Travel
10.1994 - 10.2017
Travel Agent
University Travel
04.1992 - 10.1994
Assistant Manager
Cactus Music and Video
05.1990 - 04.1992
High school - undefined
St Agnes Academy
Bachelor's - Political Science
St Francis Xavier University
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