Summary
Overview
Work History
Education
Skills
Certification
Phonenumbers
References
Additionalinformation
Timeline
Generic

Carolyn MacNair

Sidney,BC

Summary

Receptionist/Front Desk/ Office Clerk: I am offering versatile office skills, a flexible, positive, attitude providing dependable, confidential assistance. I am an articulate, confident individual who has excellent interpersonal and communication skills, both on the telephone and in person. I spent 3 years assisting in the management of 182 site RV Resort. Teamwork and team building is a focus for me. I enjoy an open workplace environment where questions are welcome and learning is encouraged.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Office Administrator

Nova Renovations Ltd
01.2011 - Current
  • Responsible for office management and administration answerable to the owner/operator
  • Administer payroll, company benefits, quarterly G.S.T., WCB reports & submission, office correspondence, filing, some dictation, and overall office organization
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • In this position I work alone organizing my own time to reach goals and deadlines in keeping with the high standards Nova has demonstrated over 37 years in business

Office Administrator

Parkbridge Lifestyle Communities
01.2012 - 01.2015
  • Maintained database and ensured the delivery of premium service to 114 Full time residents
  • Handled clerical tasks as well as Front Desk supervision as the Assistant office administrator for Parkbridge Lifestyle Communities
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Quickly became a trusted assistant known for 'can-do' attitude, flexibility and positive work ethic
  • Communicated effectively with multiple departments
  • Responsible for reviewing contracts and preparing welcome packages for new residents
  • Established strong relationships to gain support and effectively achieve results
  • Entrusted to supervise office, contractors, gardening staff and 184 RV sites for residents and guests in the manager’s absence
  • Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared office correspondence
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Front Desk Agent

The Sidney Pier Hotel and Spa
01.2010 - 01.2012
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Front Desk Agent

Sidney, Waterfront Inn
01.2008 - 01.2010
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.

Housekeeper/Front desk

Victoria Airport Travelodge
01.1998 - 01.2008
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.

Data Entry Clerk

Sphera Data Services
01.1996 - 01.1999
  • Completed data entry tasks with accuracy and efficiency.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Cashier

Sidney Super Foods
01.1993 - 01.1996

Education

High School Diploma -

Seaquam Secondary
North Delta, BC
01-1985

Skills

  • Office Supervision
  • Records Management
  • Database Administration
  • Front-Desk Reception
  • A/R & Billing
  • Invoicing
  • E-mail communications
  • Filing
  • Typing
  • Multiple Reservation & Property management systems
  • Microsoft 365

Certification

  • Conflict Resolution in the Workplace
  • 5 components of Pickle Training; Service, Attitude, Consistency, Teamwork, Leadership

Phonenumbers

250-656-2647, 250-514-7684

References

  • Mr. Michael Feetham, Manager, Nova Renovations Ltd.
  • Mrs. Lee Langton, Manager, Parkbridge Lifestyle Communities.
  • Steve Cooper, Co-Worker

Additionalinformation

Available upon request., Available upon request.

Timeline

Office Administrator

Parkbridge Lifestyle Communities
01.2012 - 01.2015

Office Administrator

Nova Renovations Ltd
01.2011 - Current

Front Desk Agent

The Sidney Pier Hotel and Spa
01.2010 - 01.2012

Front Desk Agent

Sidney, Waterfront Inn
01.2008 - 01.2010

Housekeeper/Front desk

Victoria Airport Travelodge
01.1998 - 01.2008

Data Entry Clerk

Sphera Data Services
01.1996 - 01.1999

Cashier

Sidney Super Foods
01.1993 - 01.1996

High School Diploma -

Seaquam Secondary

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Carolyn MacNair