Carolyn Kaun

• Assisted customers with inquiries and resolved issues efficiently.
• Provided support in processing customer orders and returns accurately.
• Maintained up-to-date knowledge of products and services offered.
• Collaborated with team members to enhance customer service protocols.
• Processed customer sales on POS system
• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Collaborated with team members to develop and implement strategies for improving overall customer experience.
• Responsible for assistance with stock duties in all areas of store
• Sold and cashed AGLC Lottery

.

• Trained new staff on customer service protocols and best practices.
• Implemented feedback mechanisms to gather customer insights for service improvement.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.