CAROLYN JOHNSON

I am a very hard-working mature women who is very diverse. I have reached many goals and accomplishments wearing many different hats throughout my working career. You will find that I am a strong, flexible independent worker who takes pride in all my working endeavors. I am a great listener, very reliable, healthy and will always have a positive attitude. I have a keen interest in development, design, teaching and training others. I love working with Systems, Information and Technology and are very adaptable to change. I thrive on improving organizational effectiveness by identifying problems, streamlining procedures, and systematizing manual processes. I love to learn and share my knowledge with others in the workplace. I am looking for a satisfying and challenging workload for this is what I am used to and prefer.

• Communications, 30+ years customer service experience with the ability to establish effective working relationships with clients, co-workers/staff, and stakeholders., Excellent oral communications with the ability to effectively communicate with a diverse clientele and business groups., Strong sense of initiative and results-oriented to achieve high standards of service and professionalism., Excellent written communication with the ability to prepare complex correspondence and various reports., Ability to compose correspondence on behalf of senior managers., Exceptional listening and query skills, Friendly and understanding nature with the ability to assess issues or problems and determine solutions using Communicating & Motivational Interviewing skills., Ability to maintain a demanding workload while utilizing and maintaining excellent interpersonal skills., Ability to work independently and in a team environment - Leadership & Team building skills proven through work experience in owning and operating my own business.
• Office Administration & Records Management, Provide Clerical and Administrative support of routine office procedures such as data entry, scheduling and coordinating meetings using email and computerized calendars, booking meeting venues, booking travel, recording, and preparing minutes and agendas, creating purchase orders, faxing and reception duties., Provide administration, preparation and processing of documents pertaining to the departments mandate., Prepare attendance reports, maintain office petty cash fund, process cash and credit card payments, assist with and process expense reports and mileage reports., Print, scan, copy, proof and filing of documents, forms, reports, and records., 25 years' experience using office tools and equipment including computers, laptops, scanners, multi-functional devices/photocopiers, calculators, fax machines, telephones, and Microsoft software applications., Keyboarding 60-65 wpm, Strong organizational skills along with time management skills, with the ability to multitask and prioritize daily workload to meet strict and competing deadlines., Documentation expertise with accuracy and extreme attention to detail with the ability to draft professional senior-level reports, proposals, presentations, and correspondence., Records management knowledge and experience with large electronic and manual filing systems - receiving, logging, filing, and retrieving a large volume of diverse documentation., Independent worker and self-starter with the ability to prioritize diverse tasks, complete or delegate work to meet deadlines., Maintains a high level on confidentiality, prepare confidential and sensitive material for disposal., Processes and knowledge of FIPPA/PHIA and Manitoba Provincial Policies and Procedures, Analytic and a problem solver, I review, identify, investigate, and resolve problems when necessary and I make appropriate recommendations and decisions on my own, in a timely manner., Conduct research, analyze documentation and gather information for projects or required reports.
• Management & Supervisory, 12 Years - owned, managed, and operated a 50-seat cafe with up to 6 employees., Trained staff on duties, sales, and Point of Sale System operations., Performed interviews and performance reviews along with associated paperwork., Provided leadership and direction in a business/operation environment., Supervised staff, developing teamwork and maintaining good staff morale., Created work schedules and administered payroll functions biweekly., Inventory control - monitored budgets and controlled business costs., Dealt with customer or employee disputes, complaints & terminations., Knowledge of opening and closing business processes, preformed opening and closing duties as required.
• Analytical & Advanced Computer Applications, Data and records management using Excel spreadsheets and specialized company databases or server programs such as Government Programs – Share Point, CLRS, SAP, Great Plains, Care Management Organizer (Momentum) & Crystal Reports, Advanced experience with Microsoft Office - Excel, Word, Outlook, Adobe, Access, Publisher & PowerPoint for creating: Forms, advertising and I have website design experience., Highly accurate in keyboarding and data entry, Ability to learn computer programs quickly and troubleshoot system or computer application problems., Technical aptitude, experience and knowledge in networking, programming, installation of hardware and various software applications, Point of Sale installation, updates, button design and installation of touch monitor, receipt printer, cash drawer, pole, and scanners
• Systems Analyst & Administration, Submits all service order requests for the MDC’s end users accounts, software, hardware, file access, virtual private network, business application access, etc., Analyses electronic data for trends, patterns, accuracy, completeness, and error., Develops ad hoc and Centre-wide reports from business applications using a report writer tool (i.e. Crystal Reports, Microsoft SQL Server Report Builder, MS Access reports designer) as required., Publishes and maintains reports on SQL Server Reporting Services and on MDC Reports using Crystal Enterprise Management, Coordinates/leads Epic Bell MTS onsite visits., Works with software vendors to resolve application problems., Maintains hardware, software and user account inventories and coordinates the relocation of computers and printers., Develops and implements guidelines and procedures for managing information electronically, i.e., sets up file shares, e-mail groupings, etc., Acts as the MDC Systems Administrator for Momentum Care Management, Staff Development database, MDC Laundry database, Trace and Resident Trust, Accounting GP Dynamics, adding/deleting user profiles, and setting up security roles to limit access., Notifying users of network changes, Modifies MDC Laundry, Momentum Care Management, Great Plains Dynamics, and Staff Development databases as required as reporting and internal/external client needs change., Diagnosis/repair/rebuild MDC Laundry and Staff Development databases as required., Audit electronic health record access and MDC Report user access as defined by legislation., Designated member of the Information Management Committee by position, Creates and reviews MDC policies related to information technology., Data and records management using Excel spreadsheets and specialized company databases or server programs such as Government Programs – Share Point, CLRS, SAP, Great Plains & Crystal Reports, Advanced experience with Microsoft Office - Excel, Word, Outlook, Adobe, Access, Publisher & PowerPoint for creating: Forms, advertising and I have website design experience., Highly accurate in keyboarding and data entry, Ability to learn computer programs quickly and troubleshoot system or computer application problems., Technical aptitude, experience and knowledge in networking, programming, installation of hardware and various software applications, Point of Sale installation, updates, button design and installation of touch monitor, receipt printer, cash drawer, pole, and scanners
• Software Integration and Support, Identifies information technology solutions for various business needs., Maximizes existing software where possible to address those information technology needs creating documenting and reporting systems for all areas at the MDC as requested., Tests software upgrades and identifies errors to appropriate party for resolution., Receives, advises, clarifies, and actions business application tickets received from Business Transformation and Technology’s Issue Tracker application regarding suspended users, printer issues, profile issues, etc., Assesses the suitability of new software., Develops and delivers training sessions and in-services for staff on the utilization of new and existing software to maximize business benefits., Provides one-to-one assistance and support to staff in learning and integrating all features of applications., Responds to staff inquiries regarding basic desktop issues related to software/hardware and resolve problems.
• Information Technology Projects, Undertakes assigned role with respect to project planning, co-ordination, and support., Ensures the involvement of all stakeholders in project planning and execution., Conducts research, prepares reports, creates surveys and delivers presentations as may be required.
• Financial, Completed post-secondary education program called Office Administration Certificate with Finance Option and developed 18 years of accounting skills & knowledge from my various held positions and completing additional financial courses along with 12 years of business owner/operator/manager experience., 19+ years of manual and computerized Bookkeeping, Financial reporting, Reconciliations, Accounts Payable & Accounts Receivable, Journal vouchers, Invoicing, Account Statements & Payroll. Managing all aspects of the budgets and accounts, such as running reports, providing budget analysis, tracking, and monitoring departmental transactions and provide feedback and recommendations in various positions for duties such as., Completing intermediate accounting functions such as accounts receivable, accounts payable, processing refunds, calculating taxes charges and monthly account reconciliations., Working with an automated accounting system (such as SAP, GP Dynamics, Momentum Financials, Great Plains, or other Information Management Systems) including data entry, running quarterly & yearly reports, investigating discrepancies & producing invoices and processing payments, Carrying out financial or accounting clerk duties including calculating, coding, and processing payments and issue receipts; reconciling bank account monthly statements, cash, and general ledgers; preparing bank deposits; updating and maintaining accounting journals, ledgers, and other records; verifying the accuracy of invoices, purchase orders, and other accounting documents or records, Point of Sale Creation and Implementation, Cash Balancing, Electronic payment processing, Corporate Credit card coordinator and administration of card government credit card holders and reports, Pension program calculations, reporting and administration., Complete standard financial forms & process revenue deposits and bank deposits, Departmental staff - Expense form review and submission

REFERENCES UPON REQUEST