Carolyn Davis
Gardena
Summary
Dedicated and detail-oriented professional with experience in case management, client coordination, and high-volume scheduling within public service environments. Skilled in working with diverse populations, resolving concerns, and maintaining accurate documentation while ensuring compliance with established policies and procedures. Known for strong communication, problem-solving, and the ability to stay organized in fast-paced settings while managing multiple priorities. Comfortable collaborating with internal teams and external community partners to support positive outcomes and effective service delivery. Recently completed Fair Housing Compliance Training and seeking to bring a strong service mindset, reliability, and organizational skills to an Assistant Manager or Resident Manager role in affordable housing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
Mississippi Department of Human Services
Jackson, MS
11.2025 - 06.2026
- Managed a caseload of clients while ensuring compliance with program requirements, policies, and regulatory guidelines.
- Provided exceptional customer service by addressing concerns, resolving issues, and maintaining positive relationships with diverse populations.
- Maintained detailed case records, prepared reports, and documented client interactions with a high degree of accuracy and confidentiality.
- Investigated complaints and incidents, developed solutions, and communicated findings and recommendations to supervisors and stakeholders.
- Coordinated with community partners, service providers, and internal departments to ensure timely follow-up and successful client outcomes.
Customer Service Representative Team Lead
Modivcare
Ridgeland, MS
04.2024 - 07.2025
- Managed daily scheduling operations and coordinated services for a high volume of clients while maintaining accuracy and attention to detail.
- Delivered exceptional customer service by addressing client concerns, resolving complaints, and ensuring timely follow-up on service requests.
- Maintained detailed records and documentation, ensuring compliance with organizational policies and regulatory requirements.
- Communicated effectively with clients, service providers, and internal teams to coordinate services and resolve operational issues.
- Demonstrated strong organizational and problem-solving skills by prioritizing urgent requests, managing competing demands, and achieving successful outcomes.
Case Worker
Mississippi Department Of Corrections
Pearl, MS
07.2022 - 01.2024
- Managed a caseload of offenders by monitoring compliance with court-ordered conditions, agency policies, and program requirements while maintaining accurate case documentation.
- Maintained detailed records, prepared reports, and documented incidents, violations, and case activities with accuracy and confidentiality.
- Utilized strong conflict-resolution and problem-solving skills to address challenging situations, de-escalate conflicts, and ensure compliance with established guidelines.
- Coordinated with community agencies, service providers, employers, landlords, and internal departments to facilitate access to resources and support services.
- Built and maintained professional relationships with diverse populations by providing responsive customer service, active listening, and effective communication.
Education
Bachelor of Arts - Social Work
California State University
CA04-2027
Associate of Arts - General Studies
Holmes Community College
Goodman, MS05-2023
Skills
- Customer Service Excellence
- Resident & Client Relations
- Fair Housing Compliance
- Conflict Resolution
- Documentation & Recordkeeping
- Report Preparation
- Policy Compliance
- Administrative Support
- Scheduling & Coordination
- Written & Verbal Communication
- Time Management
Certification
- Fair Housing Compliance Training - June 2026
Timeline
Case Manager
Mississippi Department of Human Services
11.2025 - 06.2026
Customer Service Representative Team Lead
Modivcare
04.2024 - 07.2025
Case Worker
Mississippi Department Of Corrections
07.2022 - 01.2024
Bachelor of Arts - Social Work
California State University
Associate of Arts - General Studies
Holmes Community College