Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Bussey

CA

Summary

Front Store Manager with 32 years of retail management experience successfully oversees facility resources to achieve store objectives and targets by strengthening front store performance. Leads staff in providing exceptional customer service through training, regular follow up and feedback and leading by example. Leverages excellent judgment and decision-making skills to control expenses and prioritize activities in response to changing initiatives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

FrontStore Manager

Lawtons Drugs
08.2017 - Current
  • Identified areas for improvement within the store layout; implemented changes that resulted in more effective use of space while enhancing shopper experience.
  • Ensured timely execution of store policies, processes, and procedures for a seamless and efficient workflow.
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
  • Implemented new planograms and planogram adjustments to increase customer purchases.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Front Store Manager

Lawtons Drugs
03.2015 - 08.2017
  • Ensured timely execution of store policies, processes, and procedures for a seamless and efficient workflow.
  • Participated actively in community outreach initiatives as a representative of the brand, boosting local visibility and reputation within the area. Such as the Dragon Boat Race.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Established inventory control measures that reduced excess stock and improved in-store organization, leading to better customer satisfaction.
  • Reported issues to higher management with great detail.
  • Led a team of associates to achieve sales goals through consistent coaching, feedback, and performance evaluations.

Assistant Frontstore Manager

Lawtons Drugs
04.1996 - 06.2011
  • Implemented new planograms and planogram adjustments to increase customer purchases.
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Addressed any employee issues or conflicts professionally, promoting a harmonious work environment.
  • Manager Co-Chair in OHS and implemented and followed policies and procedures to protect the Health and safety of team mates and customers.
  • Was part of a team that was chosen to go to Winnipeg and Ontario to implement Sobey's Merchandising strategies and Inventory processes in there Pharmacies and related business within that department.
  • POS trainer for 8 months to train all management and employees in the new POS changeover with cash registers and cash office procedures.
  • Contributed creative ideas for improving store layout and product presentation to enhance visual appeal.
  • Assisted in budget management, monitoring expenses and identifying areas for cost reduction.

Frontstore Manager

Lawtons Drugs
06.2007 - 05.2011
  • Ensured timely execution of store policies, processes, and procedures for a seamless and efficient workflow.
  • Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Implemented new planograms and planogram adjustments to increase customer purchases.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.

Education

High School Diploma -

Queen Elizabeth Regional High
Conception Bay South, NL
06.1988

Skills

  • Customer Service
  • Health and safety
  • Store operations
  • Recruitment and hiring
  • Inventory Maintenance
  • Policy Enforcement
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Effective leader
  • Interpersonal Skills
  • Employee Motivation
  • Inventory Management
  • HR Managment

Timeline

FrontStore Manager

Lawtons Drugs
08.2017 - Current

Front Store Manager

Lawtons Drugs
03.2015 - 08.2017

Frontstore Manager

Lawtons Drugs
06.2007 - 05.2011

Assistant Frontstore Manager

Lawtons Drugs
04.1996 - 06.2011

High School Diploma -

Queen Elizabeth Regional High
Carolyn Bussey