Carolyn Brennan
Kingston,ON
Summary
Design Manager skilled in building relationships and communicating complex concepts. Leads design team strategy to develop and accomplish team goals. Drives initiative and demonstrates excellent organization and communication in fast-paced dynamic environment and collaborates with cross-functional stakeholders for greatest potential impact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Design Centre Consultant
Tamarack Developments Corp.
02.2008 - Current
- Improved client satisfaction by providing personalized and comprehensive design consultations.
- Enhanced design center efficiency by streamlining processes and implementing organizational systems.
- Collaborated with cross-functional teams to successfully complete high-quality design projects on time and within budget.
- Increased sales revenue by effectively upselling additional services and products during consultations.
- Developed strong relationships with clients, resulting in repeat business and referrals for Tamarack.
- Assisted clients in selecting materials, finishes, and color schemes to create cohesive and visually appealing spaces.
- Provided exceptional customer service through prompt responses to inquiries, addressing concerns, and offering expert advice throughout the design process.
- Mentored junior consultants, sharing industry knowledge and fostering a supportive team environment.
- Stayed current on industry trends, attending relevant conferences and workshops to ensure delivery of up-to-date design solutions for clients.
- Managed multiple concurrent projects efficiently, maintaining strict deadlines while adhering to budgets and quality standards.
- Remained adaptable when faced with unexpected changes or challenges during project's course which resulted in successful outcomes despite setbacks.
- Evaluated client needs thoroughly before making recommendations that truly aligned with their vision.
- Prioritized and delegated tasks to meet competing deadlines.
- Assisted buyer with decision-making by determining needs, wants and budget.
- Offered buyers product information, available upgrade options and pricing information.
- Selected furniture, lighting and accessories to enhance design concepts.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Participated in furniture selection and documentation of specifications.
- Co-Designed and staging of Tamarack Model Homes throughout Woodhaven, Greenwood Park West, and Riverview Communities
- Co-Designed and staging of 2023 Kingston Kinsman Dream Home in located Woodhaven
- Negotiated favorable terms with suppliers/vendors on behalf of clients to keep projects within budget constraints.
Personal Support Worker
Providence Manor
09.2003 - 07.2007
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to appropriate medical staff.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Conducted light housekeeping duties to maintain clean and comfortable living spaces for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and coordinated work of new support workers.
- Recorded status and duties completed in logbooks for management.
Server
Cataraqui Golf & Country Club
08.2001 - 01.2003
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
No Degree - Health Care Support Worker
St. Lawrence College
Kingston, ON06.2003
High School Diploma -
LCVI
Kingston06.1998
Skills
- Lighting design
- Design research
- Material sourcing
- Space planning
- Architectural understanding
- Creative problem-solving
- Detail-oriented
- Interior design
- Strategic planning
- Organizational skills
- Budget management
- Client Relations
- Time management
Languages
Spanish
Elementary
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Design Centre Consultant
Tamarack Developments Corp.
02.2008 - Current
Personal Support Worker
Providence Manor
09.2003 - 07.2007
Server
Cataraqui Golf & Country Club
08.2001 - 01.2003
No Degree - Health Care Support Worker
St. Lawrence College
High School Diploma -
LCVI
Hobbies
- Road Running - I am a medium to long distance runner. I will run simply for the joy of it, as well as participate in several road races per year.
- Trail Running - The trails are my happy place and I very much enjoy getting lost in the Forests. I have attempted a Trail Ultra (50K) race, as well as other shorter distances. I've run in the Canadian Rocky Mountains, through the Rain Forests of Vancouver Island, and the Amazon Jungle. The next stop will be to tour the Red Rocks of Arizona from Flagstaff to the Grand Canyon.
- OCR - I am currently in the early stages of training preparations to compete in the Spartan Beast 21K in Blue Mountain Fall 2024
- Road Biking - I have taken up this activity to supplement my running and to find another way to enjoy the great outdoors! This has quickly become another favorite activity of mine. The hope is to complete the K-Town Duathlon this coming Summer 2024.
- Skiing - I began skiing in the winter of 2019 with my children and instantly became a huge fan. I'm having an excellent time working on this skill, and am looking forward to seeing some snow this year.
- Golf - A very new activity I have taken to this past summer. I am excited to expand and gain more skills with practice in the years to come.
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