Summary
Overview
Work History
Education
Skills
Timeline
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YAQI (CAROLYN) YANG

Burnaby,BC

Summary

I have experience with work in an environment where people with addictions, mental illnesses, and various physical and psychological problems who need help, and to provide them with the help they need as much as I could, and I believe I am good at my job

I graduated from Sheridan College on April 22, 2022, with a degree in Social Service Worker and got a job as a mental health support worker at Marineview Housing Society in June 2022, and got the housing Tenant Support worker job at the Lu'ma Native Housing Society on June 20 of the same year, later in the October of that year I got my casual position as a shelter support worker and housing support worker with Raincity Housing Society. I left the Marinview Housing Society in October and got a job in the Raincity housing society. I have been working with Raincity ever since. Both jobs involve ensuring the safety and peace of mind of the residents, keeping track of their activities, making quick decisions in case of emergencies, good communication skills, ensuring a clean and tidy living environment for the residents, and helping the residents to have a relatively good mental health condition. Prior to this, I worked in the customer service industry for four years and learned a lot about responding to the different needs of guests in different situations.

Overview

5
5
years of professional experience

Work History

shelter Support Worker

Raincity Housing Society
Vancouver, British Columbia
10.2022 - Current
  • Establish and maintain a health, close but professional relationship with the tenant, get to know their needs
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Supported clients to access education, training or employment opportunities.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Provided emotional and practical support to vulnerable adults.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Evaluated and addressed individual client needs and concerns.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Developed and implemented individual care plans in collaboration with healthcare professionals.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.

Shelter attendant

City of Vancouver
Vancouver, British Columbia
07.2022 - Current
  • Provided information about services, facilities, and local attractions to visitors.
  • Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
  • Actuated emergency protocols in response to any potential danger or threat posed within the facility.
  • Maintained accurate records of client interactions and progress towards goals.
  • Responded promptly and appropriately to any medical emergencies which may arise within the shelter.
  • Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
  • Developed relationships with local community resources to ensure access to additional services for shelter residents.
  • Provided crisis intervention and emotional support to individuals in need of assistance.
  • Conducted safety checks of all areas of the facility while on duty.
  • Maintained accurate records of client data using appropriate software programs.
  • Monitored recreational facilities during leisure hours ensuring safe participation by all guests.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Maintained clean and orderly play yards, kennels and cages.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Supported animal health by keeping areas clean, neat and properly sanitized.

Housing support worker

Raincity Housing Society
Vancouver, BC
07.2022 - Current
  • Working closely with people experiencing or experienced homelessness, mental health challenges, physical challenges, abuse and more
  • Resolve emergency and crisis situation within time manner respond to overdose situation whenever is necessary identify or help clients to discover their personal strength and challenges in order to help then to gain necessary skills to live their life provide one on one emotional support for clients, have communication with them as much as possible in order to get to know their needs help clients to get connected with all the resources the need clean up when necessary
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Supported clients to access education, training or employment opportunities.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Provided emotional and practical support to vulnerable adults.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Coordinated with external agencies to access additional services and resources for clients.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.
  • Participated in professional development and training sessions to enhance care quality and support provided.
  • Administered medication as prescribed and maintained accurate records of clients' medication schedules.

Mental Health Support worker

Marinview Housing Society
Vancouver, British Columbia
05.2022 - 07.2022
  • Maintained accurate records of services provided and submitted reports as required by state regulations.
  • Responded quickly to emergency situations involving the elderly client.
  • Served as an advocate for patients' rights within long-term care facilities.
  • Ensured a safe environment for the elderly client by following safety protocols established by the facility.
  • Developed individualized care plans based on assessment of needs, preferences, abilities, limitations and cultural backgrounds of each client.
  • Organized recreational activities for the elderly client on an individual basis or in small groups.
  • Provided emotional support and reassurance to elderly clients and their families.
  • Cared for the personal hygiene needs of the elderly client.
  • Helped with meal preparation, light housekeeping and laundry tasks.
  • Educated family members about proper care techniques for their loved one.
  • Gave medication reminders and monitored diet plans according to doctor's orders.
  • Provided companionship and conversation to elderly clients.
  • Communicated effectively with physicians, nurses and other healthcare professionals regarding changes in condition of the patient.
  • Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
  • Protected patients and staff by consistently following infection control, emergency and security procedures.
  • Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
  • Kept room spaces, linens and restrooms clean and refreshed with supplies.
  • Monitored health and well-being of clients and reported significant health changes.
  • Contacted medical providers on behalf of clients to follow up on appointments.

Housing Tenant Support Worker

Lu'ma Native Housing Society
Vancouver, British Columbia
11.2019 - 06.2020
  • Provided crisis intervention services to individuals in need.
  • Developed individualized service plans with clients to address their identified goals.
  • Provided crisis intervention services for clients experiencing acute distress.
  • Provided supportive counseling services for victims of abuse or neglect.
  • Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
  • Provided crisis intervention services, as needed.
  • Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
  • Educated clients about the impact of trauma on mental health and well-being.
  • Assessed safety risks for children living at home or in foster care settings.
  • Attended team meetings and provided feedback on case updates and treatment recommendations.
  • Participated in court proceedings related to cases involving children or vulnerable adults.
  • Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
  • Conducted assessments of client needs, strengths, and resources to develop treatment plans.
  • Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
  • Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Provided mental health support to homeless clients and connected each with community resources.
  • Counseled and prepared residents for transition to independent living.
  • Maintained thorough case history records and wrote detailed reports.
  • Evaluated and addressed individual client needs and concerns.
  • Assisted homeless clients with procuring mental health support and other various community resources.

Education

Diploma - Social Service Worker

Sheridan College
7899 McLaughlin Road
05.2022

High School Graduate -

Gleneagle Secondary School
01.2015

Skills

  • Effective communication
  • Able to Lift 30 Pounds
  • Medicine Administration
  • Harm reduction
  • Conflict Reduction and Resolution
  • Detail-oriented
  • Careful observation
  • Team Cooperation
  • Mental health support
  • Tenant support
  • Standard First aid CPR certificate
  • Foodsafe Level 1
  • Non-judgmental attitude towards the clients
  • Emotional and physical support
  • Risk Assessment
  • Guest Assistance Satisfaction
  • Housing support
  • Cleaning
  • Emotional sympathy
  • Positive Interactions
  • Meal preparation
  • Collaborative Relationships
  • Full knowledge as a social service worker
  • Excellent cultural sensitivity and understanding
  • Setting and Implementing Goals
  • Daily documentation
  • Microsoft Office Word
  • Patience
  • Knowledge of immigration and refugees and their family
  • Emotional Support
  • Transcription and dictation
  • Cultural Sensitivity
  • Meal Preparation
  • Skill Development
  • Behavioral support
  • First-aid and CPR
  • Mobility Assistance
  • Daily living assistance
  • Cleaning and sanitizing

Timeline

shelter Support Worker

Raincity Housing Society
10.2022 - Current

Shelter attendant

City of Vancouver
07.2022 - Current

Housing support worker

Raincity Housing Society
07.2022 - Current

Mental Health Support worker

Marinview Housing Society
05.2022 - 07.2022

Housing Tenant Support Worker

Lu'ma Native Housing Society
11.2019 - 06.2020

Diploma - Social Service Worker

Sheridan College

High School Graduate -

Gleneagle Secondary School

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YAQI (CAROLYN) YANG