CAROLLINE COELHO
San Diego
Summary
Experienced in facilitating communication across diverse environments and adapting to the needs of varied audiences. Proficient in customer service, conflict resolution, and problem-solving, with a proven ability to remain calm and effective in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Server
Coco Maya By Miss B's
04.2024 - Current
- Maintained composure and attention to detail in high-pressure, fast-paced environments, ensuring accurate and effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced client satisfaction through active listening, prompt responsiveness, and personalized communication.
- Set a positive tone for the entire dining experience as incoming guests' first contact point.
- Communicated with clients to understand interpreting needs and provide the best service possible.
General Manager
Ambrogio 15
03.2021 - 10.2023
- Coordinated daily operations with efficiency, showcasing strong organizational and time-management skills.
- Recruited, trained, and mentored employees, demonstrating excellent communication and the ability to convey complex information clearly, with three employees advancing to managerial roles in other locations.
- Maintained accuracy and attention to detail by managing ordering processes and preparing comprehensive reports.
- Ensured team productivity through effective communication and conflict resolution.
- Managed payroll reports for two locations, reflecting precision, confidentiality, and adherence to deadlines.
Server
Ambrogio 15
11.2017 - 02.2021
- Delivered patient and empathetic customer service, demonstrating strong interpersonal and communication skills.
- Effectively managed high workloads independently, attending to multiple tasks simultaneously while maintaining accuracy and composure.
- Collaborated with coworkers during peak periods, showcasing teamwork and adaptability in fast-paced environments.
- Recognized for leadership potential and promoted to Assistant Manager, reflecting strong decision-making and problem-solving abilities.
- Mastered complex information, such as menu and wine knowledge, and communicated it clearly to diverse audiences.
Customer Service Representative
Beleza De Mulher
02.2015 - 03.2017
- Demonstrated active listening and empathy to effectively understand and address customer concerns.
- Efficiently resolved complex and escalated issues, ensuring clear communication and mutually satisfactory outcomes for all parties involved.
- Maintained a high level of energy, professionalism, and adaptability in fast-paced, high-pressure environments.
- Enhanced clarity and satisfaction by promptly addressing inquiries and delivering accurate information, showcasing attention to detail and precision in communication.
Education
Certificate in Executive Leadership Coaching - Communications
San Diego University For Integrative Studies
San Diego, CA01-2023
Certificate in Hospitality And Management - Hospitality Administration And Management
San Diego University For Integrative Studies
San Diego01-2020
Skills
- Communicative
- Active Listening
- Bilingual - Portuguese and English
- Empathy and Patience
- Conflict Resolution
- Adaptability
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Coco Maya By Miss B's
04.2024 - Current
General Manager
Ambrogio 15
03.2021 - 10.2023
Server
Ambrogio 15
11.2017 - 02.2021
Customer Service Representative
Beleza De Mulher
02.2015 - 03.2017
Certificate in Executive Leadership Coaching - Communications
San Diego University For Integrative Studies
Certificate in Hospitality And Management - Hospitality Administration And Management
San Diego University For Integrative Studies
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