Summary
Overview
Work History
Skills
Volunteer Experience
Languages
Timeline
Generic

CAROLINE WIEBE

Delta

Summary

Detail-oriented and customer-focused professional with many years of experience in retail and customer service roles. Adept at providing exceptional service in fast-paced environments, with a proven ability to handle multiple tasks efficiently while maintaining a positive and friendly demeanor. Strong communicator with a talent for understanding customer needs and delivering tailored solutions. Experienced in sales, cash handling, inventory management, and maintaining clean and organized workspaces. Committed to contributing to team success and ensuring a high-quality experience for all customers. Seeking to leverage these skills in a position at your company to support the day-to-day operations and enhance customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Professional

Michael Hill Jewelers
01.2019 - Current
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Greet customers warmly as they enter the store, creating a welcoming and professional environment.
  • Engage with customers to understand their needs and preferences, offering personalized recommendations.
  • Educate customers about the various jewelry pieces, including diamonds, gemstones, metals, and watches, highlighting craftsmanship and value.
  • Handle customer inquires, resolve complaints with professionalism, and escalate issues to management when necessary.
  • Drive sales by proactively engaging with customers, demonstrating product knowledge, and effectively communicating the value of Michael Hill products.
  • Maintain in-depth knowledge of the entire product range, including new arrivals, best-sellers, and limited editions.
  • Assist in visual merchandising by organizing displays, ensuring products are presented attractively and aligned with brand standards.
  • Participate in inventory counts, ensuring accurate stock levels and reporting discrepancies to management.
  • Ensure the store is clean, organized, and well-maintained.
  • Work collaboratively with colleagues to ensure smooth daily operations and a consistent customer experience.

Manager on Duty / Sales Associate

Town Shoes (Shoe Warehouse, DSW)
  • Handle customer inquires, resolve complaints, and provide product recommendations.
  • Promote current sales, discounts, and loyalty programs to customers.
  • Ensure store is clean, organized, and well-maintained throughout the day.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Customer service

Quiznos
  • Greet customers warmly and assist them in placing their orders.
  • Prepare and assemble sandwiches according to Quiznos' standards and recipes.
  • Operate kitchen equipment safely, including ovens, toasters, and slicers.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved guest issues with professionalism, demonstrating excellent customer service skills.
  • Exceeded performance expectations, receiving recognition for outstanding customer service skills.
  • Handle cash, credit, and debit card payments, providing correct change and receipts.
  • Assist with inventory checks.
  • Regularly clean and sanitize food preparation areas, dining areas, and kitchen equipment.

Manager on Duty / Sales Associate

Blue Sky Clothing
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provide detailed information about Blue Sky Clothing products.
  • Handle customer inquires, resolve complaints, and provide product recommendations.
  • Promote current sales, discounts, and loyalty programs to customers.
  • Ensure store is clean, organized, and well-maintained throughout the day.

Customer service

Café Gourmet
  • Greet customers warmly as they enter the cafe.
  • Take orders accurately and efficiently.
  • Prepare and serve coffee, tea, and other beverages according to standard recipes.
  • Assist in preparation of simple food items such as sandwiches, salads, pastries, and breakfast items.
  • Handle customer complaints or concerns in a polite and professional manner.
  • Provided outstanding and professional customer service to promote positive patient experience.
  • Increased repeat business with exceptional customer service and memorable dessert experiences.
  • Work closely with other cafe staff to ensure smooth operation during busy periods.
  • Adhere to all health and safety regulations to ensure a clean and safe environment for customers and staff.

Skills

  • Fast learner
  • Honest
  • Reliable
  • Hard-working
  • Sets goals and follows through on completion in a timely manner
  • Works well in a team setting and when under pressure
  • Sales and Marketing
  • Delegation capabilities
  • Customer service focus
  • Technical knowledge
  • Goal-Oriented
  • Inventory Oversight

Volunteer Experience

Various Programs, Vancouver, BC, Working with the underprivileged, 20 Years

Languages

English
Native or Bilingual
German
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Professional

Michael Hill Jewelers
01.2019 - Current

Manager on Duty / Sales Associate

Town Shoes (Shoe Warehouse, DSW)

Customer service

Quiznos

Manager on Duty / Sales Associate

Blue Sky Clothing

Customer service

Café Gourmet

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CAROLINE WIEBE