Caroline Ware
San Diego
Summary
I am a knowledgeable customer service worker with a proven history of managing retail operations efficiently and enhancing customer satisfaction. I have successfully led teams to improve store performance and streamline processes. My customer service and retail experience and my desire to learn, coupled with my love of reading would lead me to be a great addition to the Barnes and Nobles team.
Overview
6
6
years of professional experience
Work History
Teacher
Flying Hills School of the Arts
08.2024 - 01.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods.
Pommelier/Retail Sales Associate
Bivouac Adventure Lodge
01.2024 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged customers in guided cider tastings
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales rates.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Mentor Program Coordinator
The Boys and Girls Club of America
10.2021 - 06.2022
- Worked individually with children who struggled with emotional regulation to provide them with the necessary skills
- Facilitated ongoing communication between mentors and mentees and kept records.
- Addressed gaps in resource availability by identifying funding opportunities and writing grant proposals that secured additional financial support.
Barista Trainer
Starbucks
01.2019 - 10.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Took and completed orders in an incredibly high volume store
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Master of Science - Library And Information Sciences
San Jose State University
San Jose, CA06-2027
Master of Arts - Education
University of California Santa Barbara
Santa Barbara06-2023
Bachelor of Arts - Sociology
University of California Santa Barbara
Santa Barbara, CA06-2022
Bachelor of Arts - Theatre
University of California Santa Barbara
Santa Barbara06-2022
Skills
- Retail experience
- Customer service
- Positive and professional
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Computer proficiency
- Conflict resolution
- Team player with a positive attitude
Timeline
Teacher
Flying Hills School of the Arts
08.2024 - 01.2025
Pommelier/Retail Sales Associate
Bivouac Adventure Lodge
01.2024 - 08.2024
Mentor Program Coordinator
The Boys and Girls Club of America
10.2021 - 06.2022
Barista Trainer
Starbucks
01.2019 - 10.2021
Master of Science - Library And Information Sciences
San Jose State University
Master of Arts - Education
University of California Santa Barbara
Bachelor of Arts - Sociology
University of California Santa Barbara
Bachelor of Arts - Theatre
University of California Santa Barbara
Similar Profiles
Giovanni RomanGiovanni Roman
Set Designer, Les Miserables at San Juan Hills High School Theatre Arts DepartmentSet Designer, Les Miserables at San Juan Hills High School Theatre Arts Department
JESSICA SANCHEZJESSICA SANCHEZ
Fundraising Chair at Flying Hills PTOFundraising Chair at Flying Hills PTO
Cierra FrazierCierra Frazier
Dental Assistant at South Hills Dental ArtsDental Assistant at South Hills Dental Arts