Caroline Wang
Toronto,ON
Summary
Proactive and goal-oriented professional with strong time management and problem-solving skills. Recognized for reliability, adaptability, and a quick ability to learn and apply new skills. Committed to leveraging these strengths to drive team success and support organizational growth in alignment with its mission.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Haidilao Hotpot
09.2023 - Current
- Delivered high-quality, personalized service by ensuring guests had an exceptional dining experience from greeting to departure, upholding Haidilao's commitment to superior hospitality as a leading business in restaurant service and reputation.
- Applied strong problem-solving skills to ensure a smooth dining experience, quickly addressing guest concerns and adapting to unexpected challenges calmly and professionally.
- Demonstrated strong multitasking abilities by efficiently managing multiple guest requests, ensuring each customer received prompt, personalized attention.
- Coordinated with kitchen and service teams to streamline food delivery and maintain a steady workflow, especially during high-volume periods.
Volunteer
Fashion Art Toronto
11.2022 - 11.2022
- Assisted in event coordination and logistics, ensuring a smooth setup and flow of fashion shows and art installations.
- Engaged with attendees, providing information about event programs, and contributing to a positive guest experience.
- Collaborated with a team to manage various tasks, demonstrating adaptability and a strong commitment to the arts and fashion community.
- Gained experience in time management, communication, and multitasking in a fast-paced, creative environment.
Education
Bachelor of Arts - Arts And Media Management & Economics
University of Toronto
Toronto, ON04-2026
Skills
- Computer Skills
- Customer Service
- Multitasking
- Complaint Handling
- Loyalty promotion
- Attention to Detail
- Problem-Solving
- Guest Relations
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Guest Service Representative
Haidilao Hotpot
09.2023 - Current
Volunteer
Fashion Art Toronto
11.2022 - 11.2022
Bachelor of Arts - Arts And Media Management & Economics
University of Toronto
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