Caroline Walker
Administrative Assistant
El Cajon
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
CBO Insurance Services
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while handling multiple tasks.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Set up customer payment plans to cover annual policies and renewals.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
Home Health Care Provider
Seniors Helping Seniors
01.2020 - 03.2023
- Maintained clean and well-organized environment for client
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Home Health Care Provider
IHSS
09.2016 - 08.2019
- Assisted with client personal care needs to foster independence and well-being
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Preschool Assistant Teacher
Shadow Mountain Church
11.2014 - 05.2015
- Supported lead teacher with daily classroom activities
- Supervised children during in-classroom activities and on playground.
Assistant Manager
Kinko's Fed Ex
02.1995 - 07.2005
- Organized schedules, workflows and shift coverage to meet expected business demands
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Helix High School
La Mesa 05.2001 -
Skills
Customer service
Payment processing
Adaptability and flexibility
Time management
Data entry
Administrative support
Computer skills
Office management
File organization
Database management
Timeline
Customer Service Representative
CBO Insurance Services
04.2024 - Current
Home Health Care Provider
Seniors Helping Seniors
01.2020 - 03.2023
Home Health Care Provider
IHSS
09.2016 - 08.2019
Preschool Assistant Teacher
Shadow Mountain Church
11.2014 - 05.2015
High School Diploma -
Helix High School
05.2001 -
Assistant Manager
Kinko's Fed Ex
02.1995 - 07.2005
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