Caroline Trubiano
Montreal
Summary
Dedicated and resourceful Inside Sales manager always looking for the next challenge. Committed to providing concrete results and continuously thriving for improvements within the team. Avid multi-tasker. Comfortable with working under pressure and motivated towards meeting and setting new goals.
Overview
14
14
years of professional experience
Work History
Network Support Manager
Air Transat Cargo - Exp-Air Cargo
07.2024 - Current
- Bi-weekly meetings with airline partner to review reports and discrepancies with action plans
- Overlook performance report of ULDs( unit loading devices) across airline cargo network with the handling companies
- Trainings for handling/GSA system for new handlers and GSAs located in Europe, Caribbean & Latin America)
- Work hand in hand with our interline partners across the globe to ensure our service is in line with their needs and address any issues they may have while finding long lasting solutions
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Create SOPs for new traffic/ business such as high value freight and monitor across all parties to ensure it is being followed through
- Marketing (Mailers) :Selling a new service, updating a previous mailer depending on the performance of a destination and/or new upcoming schedules for destinations in demand
Inside Sales Manager -Air Canada Cargo
Exp-Air Cargo
11.2020 - 12.2023
- Leading Inside Sales teams (domestic & trans-border, international for secondary markets and California)
- Strategize new business opportunities ( freighters, new services, new markets prospecting).
- Creation of new procedures to be implemented for training purposes and new projects
- Overview of operations and training
- Updated accounts and maintained long-term relationships with clients.
- Interview for new hires that fit within the team and motivate productive relationships
- Scheduled and led department meetings, to encourage and inspire team.
- Liaised with clients via email or phone to identify and address needs, growing existing and new accounts.
- Conduct quarterly one on one meetings to assess how we can improve in certain areas.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed a PowerBi with programmers designed specifically for airline for outside sales team
Operations Supervisor - WestJet Cargo
Exp-Air Cargo
01.2016 - 10.2019
- Schedule team of 15 employees on a 24/7 rotation for WestJet Cargo
- Developed procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Customer escalations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- On-site/virtual trainings for handling/GSA system for new handlers and GSAs
- Discrepancy reports to isolate issues and address with operations and sales
- Creation of new procedures to be implemented for training purposes and new projects.
Operations Coordinator
Exp-Air Cargo
11.2014 - 01.2016
Booking Agent
Exp-Air Cargo
06.2011 - 11.2014
Education
Administration Certificate - Marketing Management
Université Du Québec En Outaouais
03.2017
DEC in Social Science -
Dawson College
12.2009
Skills
- Account Management
- Database Management
- Market Knowledge
- Territory Management
- Customer Service Management
- Client Support
- Sales Team Leadership
- Recruitment
Details
Sainte-Thérèse, Canada, 5147058543, C.TRUBIANO@HOTMAIL.COM
Personal Information
Title: Operations Manager
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Network Support Manager
Air Transat Cargo - Exp-Air Cargo
07.2024 - Current
Inside Sales Manager -Air Canada Cargo
Exp-Air Cargo
11.2020 - 12.2023
Operations Supervisor - WestJet Cargo
Exp-Air Cargo
01.2016 - 10.2019
Operations Coordinator
Exp-Air Cargo
11.2014 - 01.2016
Booking Agent
Exp-Air Cargo
06.2011 - 11.2014
DEC in Social Science -
Dawson College
Administration Certificate - Marketing Management
Université Du Québec En Outaouais
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