Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Caroline Tembo

St. Catharines,ON

Summary

Conscientious sanitation professional skilled at safely and efficiently collecting [Type] and [Type] materials. Smoothly complete daily routes by using excellent multitasking and planning abilities. Competent team player with physical strength to lift heavy loads over extended time periods. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. Focused [Job Title] providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
years of professional experience

Work History

Ecomaids

General Office Cleaner
10.2019 - Current

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Staybridge/Holiday Inn Express

Room Attendant
06.2019 - Current

Job overview

  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Hilton Hotel

Housekeeper
06.2011 - Current

Job overview

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.

Cheateu Des Charmes

Kitchen Assistant
06.2019 - 01.2023

Job overview

  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared dishes for catering events or during high-volume shifts.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Distributed food during busy peak periods to drive customer satisfaction.

Cheateu Des Charmes/ Scotiabank Arena

Bartender
08.2019 - 11.2022

Job overview

  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.

Staybridge / Holiday Inn Express

Front Desk Agent
09.2017 - 12.2019

Job overview

  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Staybridge / Holiday Inn Express

Night Auditor
09.2017 - 12.2019

Job overview

  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reviewed daily financial statements and completed end-of-day paperwork in [Software] with 100% accuracy.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reset [Software] for next days' use by sending detailed daily bank reports to [Type] agency and closing finances for current day.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Oversaw night auditing of daily room occupancy and hotel revenue.

Staybridge / Holiday Inn Express

Breakfast Attendant
06.2017 - 09.2019

Job overview

  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted customers with carry-out service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Addressed special allergen-free food requests and worked to improve guest experience.

Education

Brock University
St. Catharines, ON

Bachelor of Arts from Applied Social Sciences And Humanities
07.2018

Niagara On The Lake
Niagara-on-the-Lake, ON

Associate of Arts from General Arts
04.2012

Niagara College
Welland, ON

Bachelor of Arts from Child And Youth Care
04.2010

Skills

  • Buffing and Waxing
  • Chemical Handling
  • Microsoft Office
  • Hand Trucks
  • Quality Assurance
  • Office Procedures
  • Office Support
  • Safety Standards
  • Dusting Furniture
  • Conflict Alleviation
  • Routine Maintenance
  • General Housekeeping
  • Guest Satisfaction
  • Sanitization Techniques
  • Cleaning Solution Preparation
  • Laundry Duties
  • Handle Hazardous Chemicals
  • Hospitality Environments

Timeline

General Office Cleaner

Ecomaids
10.2019 - Current

Bartender

Cheateu Des Charmes/ Scotiabank Arena
08.2019 - 11.2022

Room Attendant

Staybridge/Holiday Inn Express
06.2019 - Current

Kitchen Assistant

Cheateu Des Charmes
06.2019 - 01.2023

Front Desk Agent

Staybridge / Holiday Inn Express
09.2017 - 12.2019

Night Auditor

Staybridge / Holiday Inn Express
09.2017 - 12.2019

Breakfast Attendant

Staybridge / Holiday Inn Express
06.2017 - 09.2019

Housekeeper

Hilton Hotel
06.2011 - Current

Brock University

Bachelor of Arts from Applied Social Sciences And Humanities

Niagara On The Lake

Associate of Arts from General Arts

Niagara College

Bachelor of Arts from Child And Youth Care
Caroline Tembo