Caroline Steeves
Maple Ridge
Summary
Experienced Office Manager and Administrative Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader who works effectively with cross-functional teams in ensuring operational and service excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Mortgage Admin Specialist
Amur Financial
10.2022 - 09.2025
- Managed collections for overdue accounts, ensuring compliance with company policies and regulations
- Resolved customer disputes by negotiating payment arrangements and providing clear account information.
- Collaborated with team members to develop strategies for improving collection rates and reducing delinquencies.
- Conducted regular follow-ups with clients, maintaining accurate records of interactions and outcomes.
- Trained new agents on best practices in collections processes and effective communication techniques.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- I was an active member of the employee engagement committee
- I championed our Philanthropy project for our group collaborating within our team and company
- I was awarded the companies Founders Award for exhibiting the companies core values
Office Manager
ABCOM Mobile Sandblasting
06.2017 - Current
- I established office organization, a small social media presence, COVID 19 Policies and procedures and built the company website using GoDaddy. My key responsibilities include Invoicing customers, updating social media platforms, email communication between the Owner and Customers, as well as organizing receipts and delivering them to the accountant.
Assistant Manager
Best Friends Children's Centre
01.2020 - 02.2022
- While employed I ensured that all five programs at the facility were running in accordance with Licensing Regulations, managed the yearly licensing inspection and communicated regularly with our Licensing officer. I was responsible for: monthly schedules for twenty-five staff members and ensuring their qualification certificates where active, built relationships with the staff and families and facilitated communication between families and staff. Assessed and updated our center’s Family Handbook, Updated COVID 19 Policies and Procedures in accordance with all Health Updates as well as ordered and delivered all supplies for the center.
Swing Manager
McDonald's
10.2010 - 05.2017
- Supervised daily operations to ensure efficient workflow and optimal team performance
- Trained staff on operational procedures, enhancing service quality and employee competency.
- Monitored compliance with health and safety regulations to ensure workplace safety standards were met.
- Resolved customer complaints promptly, fostering a positive dining experience and customer loyalty.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Motivated staff to perform at peak efficiency and quality.
- I established strong upselling abilities raising our McCafé and Breakfast Sales.
Education
Shift Manager Certification
01-2013
Resident Care Aid Certificate
01-2006
Terry Fox Secondary
01-2004
Skills
- Excellent communication
- Cross-functional collaboration
- Adaptability and flexibility
- Professional phone and email etiquette
- Customer service
- Office administration
- Conflict management
- Training and coaching
Timeline
Mortgage Admin Specialist
Amur Financial
10.2022 - 09.2025
Assistant Manager
Best Friends Children's Centre
01.2020 - 02.2022
Office Manager
ABCOM Mobile Sandblasting
06.2017 - Current
Swing Manager
McDonald's
10.2010 - 05.2017
Shift Manager Certification
Resident Care Aid Certificate
Terry Fox Secondary