Caroline Schmidt
Vancouver,Canada
Summary
Transformative leader with over 25 years of experience in sales, customer service, operations, and credit risk management. Recognized for innovative strategies that enhance operational efficiency and drive profitability. Proven expertise in managing company initiatives within defined scopes, budgets, and timelines while fostering strong relationships with key stakeholders to achieve organizational objectives.
Overview
36
36
years of professional experience
Work History
Vice President
Econolease/SilverChef
Vancouver, Canada
02.2017 - 02.2025
- Directed U.S. market expansion for SilverChef, leveraging e-commerce and sales strategies.
- Developed high-performing sales and customer service teams to boost conversion rates.
- Reviewed sales pipelines weekly to pinpoint improvement opportunities and address potential issues.
- Monitored key performance metrics such as ROI, conversion rates, and cost per sale.
- Mentored and coached emerging leaders, providing guidance in strategic decision-making, team management, and organizational effectiveness.
- Fostered employee engagement by identifying strengths and optimizing unique talents.
- Spearheaded cross-functional initiatives that advanced business objectives and increased profitability.
- Streamlined departmental processes to enhance operational efficiency.
- Oversaw implementation of new core platform for customer service teams in Australia and North America.
Manager, Credit & Risk
EMC Business Solutions LLP
Vancouver, Canada
04.2015 - 01.2017
- Managed revenue portfolio of $18M
- Created high performing teams in a fast-paced, hyper-growth start-up environment
- Created opportunities with new credit products allowing for rapid lead generation
- Conducted financial review of customer credit by assessing company financials and initiating credit application reviews
- Responsible for creation of credit policies and procedures, a general security agreement, and appropriate documentation for business to ensure overall security of its assets
- Established KPIs that allowed for growth year over year of 32%
- Developed relationships with all service partners across Canada, USA, and Europe
General Manager / HR Manager
CuppaJoe Coffee
Vancouver, Canada
10.2008 - 04.2015
- Managed multiple levels of the business including roasting, private label, and retail locations
- Develop and implement organizational strategies for effective annual reviews, performance management systems, training and development practices, and employee engagement
- Manage full life cycle recruiting process
- Creation of compensation, benefits, performance management systems, and safety programs
- Contributed to the development of department goals, objectives, and systems that reflect the company's core values
- Directed successful operational turnaround, increasing growth by 200%
Manager, Operations & Service Commercial Banking
Scotiabank
05.1989 - 10.2008
- Comprehensive operations and risk management experience covering multiple departments to ensure the fulfillment of company goals and objectives
- Various senior branch management roles included both Retail and Commercial Credit, Investments, International Banking and Foreign Exchange
- Change Management – led a team through the acquisition of and transition of Montreal Trust branches, employees, and customers to Scotiabank & Trust – delivered 1 month before the anticipated timeline
- Implementation and conversion of trust and insurance products from Montreal Trust to Scotiabank – training & engagement
- Responsible for program implementation to identify & mitigate operational risk and to ensure ongoing compliance with money laundering, investment, and fraud regulations
- Enhanced and cultivated excellent public relations with customers and the community
Education
Risk Management Certification -
SIMON FRASER UNIVERSITY
Vancouver, BC01.2021
Certified Banking & Credit Analyst (CBCA) -
Corporate Finance Institute (CFI)
Canada01.1994
Business Admin / Commerce -
SIMON FRASER UNIVERSITY
Vancouver, BC01-1994
Skills
- Strategic planning and execution
- Business development
- Change management
- Leadership coaching and mentoring
- Policy and procedure development
- Public speaking
- Budget oversight
- Cross-functional team leadership
Affiliations
WyConnect, Business Mentor
Coaching young professionals, entrepreneurs, and small business owners to develop strategies and efficiency in their business.
RMA Government Relations Committee Member
Working with both Provincial and Federal Government officials to be seen as a “Trusted Advisor” when it comes to changes in Legislation affecting the Receivables Management Industry
Vancouver Minor Hockey Assn. (VMHA)
Member of the Board
Accomplishments
- Global top performer - Recognized for leadership
- Speaker - National Bar and Restaurant Show
- Speaker - RMAC National Conference
References
References available upon request.
Timeline
Vice President
Econolease/SilverChef
02.2017 - 02.2025
Manager, Credit & Risk
EMC Business Solutions LLP
04.2015 - 01.2017
General Manager / HR Manager
CuppaJoe Coffee
10.2008 - 04.2015
Manager, Operations & Service Commercial Banking
Scotiabank
05.1989 - 10.2008
Risk Management Certification -
SIMON FRASER UNIVERSITY
Certified Banking & Credit Analyst (CBCA) -
Corporate Finance Institute (CFI)
Business Admin / Commerce -
SIMON FRASER UNIVERSITY
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